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Can't Install CRM 3.0 Outlook Client - Fatal Error

Posted on 2007-11-27
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Last Modified: 2013-11-24
So here's the scenario,...

My company is testing a distribution of Microsoft CRM 3.0 client to Outlook 2007.  It installs as intended on several desktop machines, but when I try to deploy to one of several Dell Latitude D830 laptops, I get the following:

Microsoft.Crm.Setup.Client.exe - Fatal Error
CLR error: 8007000b
The program will now terminate.

This occurs after the license agreement and any other supporting programs (i.e. .Net Framework 1.1 SP1) have been installed.

All the machines in question are running Win XP Pro SP 2.  The application log just reports that the Installation failed.  I'm installing from the original CD,... the same one that works in a desktop fails when used on the laptop.

Anyone know what this error code refers to?  I can't find a consistent answer.
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Question by:Learning_Strategies
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Expert Comment

by:preitmeyer
ID: 20362157
I think that only CRM version 3.0c can be installed against Outlook 2007 (CRM 3.0 was created before Outlook 2007 was released thus its RTM version is not compatible with Outlook 2007). Download the CRM 3.0c update for server and client and attempt the installation again.
-Paul
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Author Comment

by:Learning_Strategies
ID: 20366309
Paul -

Unfortunately, I downloaded the 3.0c installer from Microsoft, but it still gives me that same error message.
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Expert Comment

by:preitmeyer
ID: 20369226
Do you have Administrative rights on the machine? I believe you have to run the install as a local administrator of the computer you are installing on.
Were there any errors with the Microsoft .Net Framework 1.1 Sp1 install?
-Paul
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Author Comment

by:Learning_Strategies
ID: 20374406
Tried installing as both an enterprise admin and a local admin,... no luck in either case.

.Net Framework 1.1 SP1 installed without a hitch.

Microsoft claims that it is a hardware issue specific to my particular configuration.  I will update this thread should they come back with a solution/explanation.
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Accepted Solution

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Learning_Strategies earned 0 total points
ID: 20421190
So here's the solution,...

Apparently this is a software conflict directly associated with Symantec Endpoint Protection that only asserts itself on my laptops configuration.

If you uninstall Symantec, you can install CRM, then reinstall the virus software.
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Expert Comment

by:preitmeyer
ID: 20421736
Ah,
Yes there is a known issue with Symantec Antivirus (particularly with the email scanning function) and the Microsoft CRM Client. I am glad you were able to resolve this. Please put in a request to have the points given back to you for self-answering.
-Paul
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Expert Comment

by:modus_operandi
ID: 20449224
Closed, 500 points refunded.
modus_operandi
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