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Schedule+ Free/Busy system folder missing.

Posted on 2007-11-27
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Last Modified: 2010-04-21
I am working with an inherited Exchange 2003 system.  I had a couple new users complain they could not connect to the shared calendar.  I looked in my own Outlook and could access the data in the shared calendar.  I removed it from my Outlook and tried to reattach and I could not attach either, "Unable to display the folder.  The server mailbox cannot be opened because this address book is not a mail user."

I did a little research and tried Start > Run> Outlook /cleanfreebusy
and got, " Unable to clean your free/busy information on the server."

I went to the server Exhchange is running and looked in Exchange system manager > Administrative groups > (Our admin group) > Folders > Public Folders, there I see a folder named as our shared calendar is named among several other folders.  But no Schedule+ Free/Busy folder.

I went to Microsoft KB 284200, "Schedule+ Free/Busy system folder is missing."  I followed the instructions under "resolution", but I found the same data under "SiteFolderServer" as I did in "distinguishedName" which I was supposed to replace it with.

I don't know what to do next.  

Is the place I am looking for the Schedule+ folder correct?  Why would it have disappeared?  What is the correct process to replace it?  The calendar data seems to be intact.  can I replace the Schedule+ folder without losing calendar data?

Thanks

GB
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Question by:tesol
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Sembee earned 2000 total points
ID: 20362444
First thing is that you aren't looking quite in the right place. You were almost there. Under Public Folders you should RIGHT click and choose View System Folders. Then you s/would see free/busy folders. Find the sub folder and ensure that there is at least one replica listed.

The most common reason for it to go is where a migration from an old server is not done properly.

The Free/Busy folder is just a copy of what is in the clients. It can be replaced. As the clients up date their calendar it will repopulate automatically.

Simon.
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Author Closing Comment

by:tesol
ID: 31411320
Thanks Simon, indeed, using your directions I did indeed find the Schedule+ folder and there seems to be a replica there.  I will submit a new question as to why I can't seem to connect to it.

Thanks
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