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Notes, Tasks and Contact items do not update wirelessly on my BlackBerry

A have BES 4.1.4.19 running on my SBS 2003 server. I am the only BlackBerry user. E-mail and Calender items wirelessly sync just fine, but Notes, Tasks, and Contacts do not (they never have). My phone is the model 8800. I could use some help figuring this out.

brihaspati79

ASKER

Just to let you know, the does not seem to be an option on the 8800 for Notes, Tasks, and Contacts. Just the Calendar. The BES says "True" for these things. I hope someone has seen this issue before and can help.

Kurt_Braeckmans

First let's try to resend the service books.
If this doesn't work.
Wipe your BB and redo the enterprise activation

Kurt_Braeckmans

look also on your BES in the properties of the user.
Here you select pim sync.
Verify that every synchronization is set to True and that "synchronization type" is bidirectional

brihaspati79

ASKER

Thanks Kurt for helping me with this. On the BES properties (in PIM sync) all syncs are true and bidirectional. How do I resend the service books?

brihaspati79

ASKER

I figured out how to "resend the books" but that do not fix the problem. Before I wipe the BB, when I go to options for either Tasks, Address Book, or Notes, should there be an option for "Wireless Synchronization" like there is for the calendar?

When I wipe the BB, how do I redo activation?

ASKER CERTIFIED SOLUTION

Kurt_Braeckmans

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TTCTECH

Try this:
1) Power down the BB
2) Remove the battery
3) Wait 15 seconds
4) Restore the battery
5) Power the BB on
6) Watch for synchuing to occure

brihaspati79

ASKER

It looks like I never activated it. After I did, everything sync'ed up. That is strange because the e-mail and calendar were syncing for the last few months. Thank you for your guidance.