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pop3 connector

Posted on 2007-11-28
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Last Modified: 2010-03-06
some of the pop3 accounts on the exchange server are asking the users to confirm their user name and password (client machine) when they send and receive! the errors given in the event log on the (server) are 1019,1023,1036,1029
this has just recently happened. previously everything working ok!
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Question by:williamvail
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5 Comments
 
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Expert Comment

by:ormerodrutter
ID: 20364855
"some of the pop3 accounts on the exchange server are asking the users to confirm their user name and password (client machine) "

So you are using POP3 connectors on your Exchange Server?

THe reason why your user needs to put in their login credentials again is probably due to loss of connection to the server. If it happens once a while I wouldn't worry to much about it, only if it happens regularly (say once everyday)
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Author Comment

by:williamvail
ID: 20364922
Yes there are 8 users but 2 of the users are getting consistant annoyances... this is happening all the time. (every 10 mins) even if they click ok or re-enter there credentials, they will still get an error and back up comes the enter your name and password box! the server receives the error codes previously listed all of the time.. any surgestions?
Thanks..
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LVL 23

Expert Comment

by:ormerodrutter
ID: 20364998
So to clarify - are your users using POP3 account in Outlook or POP3 connectors on your Exchange server? Either way check the username and password as 90% of problem is due to entering wrong credentials.
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Author Comment

by:williamvail
ID: 20365064
They are using pop3 accounts on the exchange server... the user name and passwords are confirmed correct... it has done the same thing with other accounts but they seem to have rectified themselves. what may be helpful is that the two accounts in question are as follows: alan@domainname.co.uk and chris@domainname.co.uk first two in alphabetical order! don't know if this helps?
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Accepted Solution

by:
ormerodrutter earned 1500 total points
ID: 20365840
It appears to me that it might be a networking issue, can be a loose wire somewhere. On the offending workstation can you do a repetitive ping to the server and see if there are any lost packets?

ping <server> -t
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