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User forgotten password, cannot update apple software

Posted on 2007-11-28
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Last Modified: 2012-08-14
HI there

A user can't rememebr the password for thier MAC, it doesn't require one to work but when you try update the software it needs the password, any ERD commander type equilvant on Mac's.

I am PC person so not that savy on MAC OSX.

Thanks
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Question by:ArmstrongInt
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by:DrNikon224
DrNikon224 earned 20 total points
ID: 20365927
Boot the computer from the OS X install disc it came with and reset the password using the tools in the installation menus. Insert the disc, reboot the computer and hold C to boot from the disc. Select "English" language, and then Reset Password from the Tools or Utilities menu.
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by:Eoin OSullivan
Eoin OSullivan earned 40 total points
ID: 20372441
IF you don't have the disk then you can do it via single user mode .. described here
http://www.tuaw.com/2007/07/17/mac-101-reset-your-mac-os-x-password/
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by:ArmstrongInt
ID: 20671569
hi

Sorry for the delayed response.

I have tried all and nothing works, I just purchased a OS X 10.3 disc and try boot up off thr CD and I get a big No sign (Circle with diagonal line).

Any ideas ?

Thanks
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Assisted Solution

by:Eoin OSullivan
Eoin OSullivan earned 40 total points
ID: 20671684
IS the 10.3 Install CD a generic Install CD or was it designed for a specific Mac??

Usually inserting the CD .. then restarting the Mac with the C key held down should force it to use the CD .
However you may want to try booting with the Option (alt) key held down and see will it recognise the  Installation CD

I am wondering why you were unable to get to Single User mode .. do you have a standard USB wired keyboard connected to your Mac?
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Accepted Solution

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ArmstrongInt earned 0 total points
ID: 20672998
No I just ordered one online, its not the same disc.

OK so I got in single user mode
type in sh /etc/rc I can't even see # on the laptop keyboard.  I get /etc/rc: line 28: $1: unbound variable.

So I type in sh and I get sh-2.05b# as the prompt then type /etc/rc and I get access denied.

Any ideas.

Thanks
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Expert Comment

by:raphael_carrier
ID: 22095423
You need to use an install disc of the same version as the client software 10.3 restore disc wont work with a 10.4 workstation

If you are using a more recent version of os x 10.4 or 10.5 use these steps to change the change the password (from http://www.macosxhints.com/article.php?story=20080414140636495)


   1. Boot into single user mode (press Command-S at power on)
   2. Type fsck -fy
   3. Type mount -uw /
   4. Type launchctl load /System/Library/LaunchDaemons/com.apple.DirectoryServices.plist
   5. Type dscl . -passwd /Users/username password, replacing username with the targeted user and password with the desired password.
   6. Reboot
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