Solved

A second Application data folder created in the root of the C drive?

Posted on 2007-11-28
1
205 Views
Last Modified: 2008-02-01
I've had a couple of the users of my building complaining about their signature files disappearing so when I went to investigate, I noticed that a application data was created in the C drive. Also the autocomplete for the email addresses has stopped working as well since it reading off of the duplicate folder. The original folders are still in the correct place so I was able to repoint the signature file to the correct location. My question is how can I get outlook to stop creating a duplicate application data folder in the root drive and have outlook look in the correct area which is in the documents and settings/user name/application data/microsoft.

Thanks
0
Comment
Question by:jamessa
1 Comment
 
LVL 97

Accepted Solution

by:
war1 earned 500 total points
Comment Utility
Hello jamessa,

Do you have a script or group policy blocking moving the default file location?

Make sure a default signature is selected. Here is how
http://www.uwec.edu/help/OutlookXP/MAIL-signatures.htm

If the signature location continues to change,
1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Do the same for frmcache.dat and outlprnt files. Restart Outlook.

Outcmd.dat is located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. If no joy, register two important Outlook files. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. If no joy, an addin could be interfering. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

If you cannot open Outlook, do a search for and rename extend.dat file.

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

5. If no joy, create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

Hope this helps!
war1
0

Featured Post

6 Surprising Benefits of Threat Intelligence

All sorts of threat intelligence is available on the web. Intelligence you can learn from, and use to anticipate and prepare for future attacks.

Join & Write a Comment

Get an idea of what you should include in an email disclaimer with these Top 5 email disclaimer tips.
If you don't know how to downgrade, my instructions below should be helpful.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now