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A second Application data folder created in the root of the C drive?

Posted on 2007-11-28
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Last Modified: 2008-02-01
I've had a couple of the users of my building complaining about their signature files disappearing so when I went to investigate, I noticed that a application data was created in the C drive. Also the autocomplete for the email addresses has stopped working as well since it reading off of the duplicate folder. The original folders are still in the correct place so I was able to repoint the signature file to the correct location. My question is how can I get outlook to stop creating a duplicate application data folder in the root drive and have outlook look in the correct area which is in the documents and settings/user name/application data/microsoft.

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Question by:jamessa
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war1 earned 2000 total points
ID: 20368378
Hello jamessa,

Do you have a script or group policy blocking moving the default file location?

Make sure a default signature is selected. Here is how
http://www.uwec.edu/help/OutlookXP/MAIL-signatures.htm

If the signature location continues to change,
1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Do the same for frmcache.dat and outlprnt files. Restart Outlook.

Outcmd.dat is located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. It is a hidden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. If no joy, register two important Outlook files. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. If no joy, an addin could be interfering. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

If you cannot open Outlook, do a search for and rename extend.dat file.

4. Check if an external program running in the background is interfering with Outlook. Check Firewall, antivirus, antispyware, antispam, and all Norton programs. Disable these programs one at a time.

5. If no joy, create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

Hope this helps!
war1
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