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All network printers are disconnected and only come back after Restart

Posted on 2007-11-28
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Last Modified: 2010-03-18
During a regular users session, all network printers get disconnected and cant be readded back. Logging off doesnt solve the problem but restarting the computer does. Apears to be windows 2000 only problem. There are about 200 users and only happends to about 10. Printers are there during startup and during their normal use they disapear. I have not check the spooler service, but one machine displayed and spoolsv.exe error.
There is no script that maps printers, users navigate to the print server and right click to add printers. Print server is windows 2000 server. There are about 30 printers attached. There are 4 floors and this happends to only 1 floor and only the corner cubes of one of the floors.

Thanks in advance
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Question by:vmamedov
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SysExpert earned 500 total points
ID: 20369011
Weird.

1) It could be a network issue. maybe the Switch is faulty for those users.

2) It could be network related, but caused by a bad device/ computer or wiring issue.

3) check for malware, and anything in the 3 event logs

I hope this helps !
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by:vmamedov
ID: 20397959
looks like the issue has spread to the other floors but its still not everyone and for the users that it happend to once it doesnt come back
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LVL 63

Expert Comment

by:SysExpert
ID: 20400445
Then it could be anythihng to a DNS issues or AD to malware.

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Author Comment

by:vmamedov
ID: 20401129
A couple of the changes that happend around the same time, we updated the drivers on a printer that these users would be connected to, at one point the drivers on this one printer completed broke the printer and then were replaced with drivers that work

also i switched from using batch files to using vb scripts for login, but the printers were never mapped using that script,

do you think any of these things would cause this?
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Author Comment

by:vmamedov
ID: 20430683
sysexpert

what I have noticed on these machines is that the print spooler service is stopped when i go to check on it in services, i attempt to start it and it starts, then i go to any application and try to go to file>print and what comes up with spoolsv.exe has encountered a problem and needs to close.

again restarting the computer solves the problem.

any ideas?
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