Outlook can't connect to incoming mail server - but can ping it - what setting am I missing?
Posted on 2007-11-28
I have an employee whose pop account can be set up in outlook on other computers in the same building, but can't be set up on her computer. It says that it can't connect to the incoming mail server or the outgoing mail server. Now, I can ping the mail servers from her computer, as I can from all the rest, and I have set up her account on other computers, but on the one she works from, no luck. What am I missing? I should mention, we have an exchange mailbox for everyone that the messages are stored to. However, we have a separate mail service online that actually manages our email accounts. The mail is sent there first, then outlook downloads it to the exchange server, then uploads from the exchange server into outlook for viewing. It is a convulted setup I inherited, and I'm a little green on Microsoft Exchange, so I don't feel comfortable making any major changes, especially since anything new tends to frighten those just using the computer to do their work. So, with that said, any ideas why I can set up her account in outlook at other computers, just not hers?