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Error when trying to open a digitally signed email

Posted on 2007-11-28
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Medium Priority
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Last Modified: 2010-03-06
Exchange 2003, Outlook 2003
User tries to open an email that is digitally signed and gets this error.
"Can't open this item.  Your digital ID name can not be found by the underlying security system."
I found another post that suggested unchecking an item under the security tab of outlook but that didn't do it.
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Question by:mcrossland
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6 Comments
 
LVL 9

Expert Comment

by:PC_Rob
ID: 20368637
Check this article out.  this solved another post with the same problem:

http://support.microsoft.com/kb/831601

Regards,

Rob
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LVL 10

Author Comment

by:mcrossland
ID: 20368660
That is for Exchange 2000 server.  I'm on Exchange 2003, outlook 2003
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LVL 9

Expert Comment

by:PC_Rob
ID: 20368752
Sorry, sometimes the answers still apply to newer versions.  I see no other articles or posts with an answer on my searches.
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LVL 10

Accepted Solution

by:
mcrossland earned 0 total points
ID: 20537045
I found the issue.  There was a file extension attached to that email that was required to view the digital signature.   Once I allowed that through the Watchguard firewall, it worked.
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LVL 1

Expert Comment

by:Vee_Mod
ID: 20556064
Closed, 500 points refunded.
Vee_Mod
Community Support Moderator
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