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dgower

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Getting black screen when I try to log into Safe Mode

Hi.

I have a Windows 2000 Server on a Dell PowerEdge 1600SC.  It runs my firm's Citrix remote access.  Approximately 25 users.

I have lost access to Safe Mode.  

I can successfully choose Safe Mode from F8 and can reach the login window.  I can login as the box's local Administrator.  However at that point I just get a black screen with just the mouse pointer showing.  I've waited up to 15 minutes with no change.  I can do a Ctrl-Alt-Del and get the Task Manager, but don't get anywhere beyond that.  I can Restart from Task Manager and reboot to normal mode.

I assume it's a problem with the display, but don't know how to fix it.

I need to get into Safe Mode to run a spyware removal tool.

Thanks in advance for any help.


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mgcIT
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