Users Email has disappeared into CyberSpace
Posted on 2007-11-28
I have a user who reported a message being delivered to his Blackberry but not to his Outlook. In fact he actually forwarded me a copy to me. I have searched high and low on his Machine to find this message and have had no luck. If anyone could help me, I would greatly appreciate it. The steps I have taken so far are as follows:
1.) I used ESM Message Tracking to track the message and the last line in the tracking shows: "SMTP Store Driver: Message Delivered Locally to Store to User@Domain.com"
2.) Searched through Mailbox folders, as well as Archive Folder and Personal Folder.
3.) Checked the rules to see if there was a rule that moved this message.
4.) Created a "non-cached" mail profile on another machine and searched that.
Unfortunately the individual that sent this message is an external client and I cannot bother them to send the message again so I can see what happens, but from what I found above it seems that the message has just disappeared.
Does anyone have any suggestions?