Solved

Blackberry is unable to sync with our Blackberry Exchange Server

Posted on 2007-11-28
5
605 Views
Last Modified: 2008-02-01
I just set up a Blackberry Exchange Server that links with our Exchange Server.

I have set up 14 accounts so far, but the last account that I setup does not sync with emails.

His Blackberry is able to receive calls and send.  Text messaging is also working.

Any advice would be appreciated.


I was thinking about deleting the account on the BES and then uninstalling the Desktop software.   Of course it would be nicer if some Blackberry guru hooked a brotha up.


Thanks,


0
Comment
Question by:yoyoma788
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
  • 2
5 Comments
 
LVL 2

Assisted Solution

by:lcit
lcit earned 167 total points
ID: 20369103
If you have a BES, you don't need the desktop software.  Have you provisioned the device for the user?  What version of BES are you running, and what model/OS version Blackberry does the user have?
0
 

Author Comment

by:yoyoma788
ID: 20369383
Blackberry Manager 4.1.3.18

I created a user account in BES and emailed him an activation code.  It was working for him for a while then stopped.  I'm just new to Blackberries and I'm not sure where to start.  Its a 8830.
0
 
LVL 4

Assisted Solution

by:ChuckDeezel
ChuckDeezel earned 83 total points
ID: 20370016
Have him try to send an email from the Blackberry.  If it is not delivered there will be a red X.  If you open the email with the red X, usually there is a header that tells you why it would not send.

Judging from the fact that you say it was working previously makes me think that his encryption key has expired.  To test this go to Options > Security Options > General Settings.  Scroll to the bottom (highlight "Desktop[abcd1234] (3DES)".  With this highlighted press the menu key and select regenerate encryption key.  That should clear the issue up if it is related to encryption.  

If not, let me know what the red X message header says.
0
 
LVL 2

Accepted Solution

by:
lcit earned 167 total points
ID: 20370026
Get his device and attach it directly to the BES server.  Make sure that it shows up in the device manger as being provisioned for the correct user.  Try to send him an email while the device is attached.  If that works, then contact your service provider to make sure you have the correct data plans provisioned on the account.  If he still can't get emails while directly attached, then I'd wipe the device and reprovision.
0
 

Author Comment

by:yoyoma788
ID: 20371101
Looks like its working again.  I just reset his activation password and reactivated it.  It took about 30 minutes to start syncing again for some reason.  
0

Featured Post

Salesforce Has Never Been Easier

Improve and reinforce salesforce training & adoption using WalkMe's digital adoption platform. Start saving on costly employee training by creating fast intuitive Walk-Thrus for Salesforce. Claim your Free Account Now

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Have you ever wondered if there is a way to get a message delivery receipt without interrogating the BlackBerry log files or using the Resource Kit tools? It is possible using this tip: When troubleshooting whether a BlackBerry is receiving email…
This very simple solution applies to a narrow cross-section of the "needs to close" variety. In this case, the full message in Event Viewer was in applog, Event ID 1000: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module …
Viewers will learn the different options available in the Backstage view in Excel 2013.
The viewer will learn how to use the =DISCRINV command to create a discrete random variable, use this command to model a set of probabilities and outcomes in a Monte Carlo simulation, and learn how to find the standard deviation of a set of probabil…

728 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question