Solved

Auto-reply not working on Public Folder

Posted on 2007-11-28
4
1,449 Views
Last Modified: 2012-08-14
Let's try this again..

The auto-replies on one of the public folders stops working and I do not know why.  The folder is setup to respond with a "Thank you" when an email comes in.  (Several rules are setup and processed in advance of this rule to try and prevent any circular bounces of emails: auto-replies being sent to another auto-reply responder which causes a continual flow of emails between the two servers.)  If I right click on the public folder, select Properties, then select the Administration tab and then press the Folder Assistant button, I can then scroll through the list of rules setup for this folder.  When the auto-reply rule stops working, there will be a red "X" in the Status check box instead of a black checkmark, like all the others have.  If I then Edit the Rule and click OK, I get a standard warning that the rule will fire for all incoming messages, to which I click Yes to and then the red X is changed to a black check mark.  

Here is a print screen of the actual error that is displayed:
http://www.sacsp.org/error.jpg 

How do I determine what is causing the rule to stop working??  
.
0
Comment
Question by:grhelm
  • 2
  • 2
4 Comments
 
LVL 9

Expert Comment

by:Veerappan Sundaram
ID: 20374134
Why can't you set the "Sent To" for this rule and check?
Because, you have many rules with specific subject or body content (and/or sender) and this rule says for all the incoming messages - which might be conflicting.

This is a wild guess.

>>>> Veera.
0
 

Author Comment

by:grhelm
ID: 20375374
That's a great idea! The only problem is that there are about 30 different email addreses assigned to this folder.  This is so we can track what marketing effort produced the inquiry.  That may not be all that important anymore, but it would take some time to go back and update the marketing sources to all use a singe email address.  

If there are any other suggestions, I'd prefer to try something else before going down this road.

Thanks!
0
 
LVL 9

Accepted Solution

by:
Veerappan Sundaram earned 500 total points
ID: 20380850
When you try to call this public folder from GAL it will show only the display name of the information regardless of number of SMTP addressed associated with it.

Hope you got it now.

>>>> veera.
0
 

Author Comment

by:grhelm
ID: 20383721
First I needed to uncheck the "hide from Exchange address list" in the Exchange Admin.

I did that and you are right, it now shows up in the GAL.

I have now tried your original suggestion and we'll see if it works through the whole weekend.  If it does, then I think you may have suggested the right solution!

THANKS!!
0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Office 2016 Add-ins GPO 3 39
Outlook - Windows to Mac 7 36
Exchange Cross-Forest Migation 6 31
Exchange 2016 - not receiving mail 17 35
Finding original email is quite difficult due to their duplicates. From this article, you will come to know why multiple duplicates of same emails appear and how to delete duplicate emails from Outlook securely and instantly while vital emails remai…
Read this checklist to learn more about the 15 things you should never include in an email signature.
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

713 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question