Solved

Server Question

Posted on 2007-11-28
10
162 Views
Last Modified: 2010-04-20
My site is on a virtual dedicated server, hosted by godaddy.

For the past week, we're having a problem where the site will go completely down – usually for about 2-10 minutes at a time, but it happens several times a day.  Obviously this is becoming a real problem both for us and our customers.

Godaddy doesn't offer support for a virtual dedicated server, and I don't have anyone on staff with server administration experience.

Godaddy did offer two suggestions:  1.  when the site goes down, we reboot our server.  2. Check our error logs to see if we can figure out reason why this keeps happening.  

My questions for you are:
1.  How do we "reboot our server"?  What does that entail?

2.  Do you think my only solution is to hire someone with server admin experience who can read the error logs for me?  Is there an online resource where I can go and try to figure it out myself?

Many thanks.

0
Comment
Question by:artella
  • 4
  • 4
10 Comments
 
LVL 7

Expert Comment

by:Wod
ID: 20370225
Which operating system and web server does your virtual server use ?

If it is Linux, do you know how to log in your shell using an SSH client (putty for example: www.chiark.greenend.org.uk/~sgtatham/putty/)

if you know how to log in to your shell and it uses Linux, you could look at the logs in /var/log/
maybe in the file: "syslog" or "error_log" or httpd log.. (the name can change)

I can be more helpful once I know what software  the server is using..

Regards
0
 

Author Comment

by:artella
ID: 20370534
Sorry - I should have included that info!

It is LINUX.  But I am not familiar with how to log into the shell using an SSH client.
The only way I know how to log into the server at all is through the PLESK admin panel.  But I don't know how to use PLESK to "re-boot the server" as godaddy suggested.

Thanks
0
 
LVL 7

Accepted Solution

by:
Wod earned 500 total points
ID: 20370947
How do I restart(reboot) my server with Plesk?

1.      Click the REBOOT button on the Server administration page.

2.      Plesk warns you that the system will be restarted and asks you to confirm your choice, for safety purposes. Click OK to reboot, or CANCEL to keep the server up.
IMPORTANT

Rebooting the server via the Plesk interface also reboots the operating system and anything else running on the server.
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 

Author Comment

by:artella
ID: 20375258
Thanks for this -- I found the button.
One question before I do this -- when I do the reboot, does that take the site down, temporarily?  or is the live site not disturbed?
0
 
LVL 7

Expert Comment

by:Wod
ID: 20375497
Yes, it takes the site down temporarily (probably a minute or 2 depending on the speed of the server), but it will come back up automatically.

Regards
0
 

Author Comment

by:artella
ID: 20375699
Thank you - I'll give this a try and let you know how it goes --
0
 

Author Comment

by:artella
ID: 20376183
One more question, Wod --
Is there any risk of losing any data, with a reboot?
0
 
LVL 7

Expert Comment

by:Wod
ID: 20376586
no, it should end all processes gracefully
0
 
LVL 1

Expert Comment

by:Computer101
ID: 20649425
Forced accept.

Computer101
EE Admin
0

Featured Post

U.S. Department of Agriculture and Acronis Access

With the new era of mobile computing, smartphones and tablets, wireless communications and cloud services, the USDA sought to take advantage of a mobilized workforce and the blurring lines between personal and corporate computing resources.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This is a guide to setting up a new WHM/cPanel Server to be used for web hosting accounts. It is intended for web hosting company administrators and dedicated server owners. For under $99 per month (considering normal rate of Big Data Cetnters like …
Have you ever sent email via ColdFusion and thought of tracking this mail to capture the exact date and time when the message was opened ?  If yes, then this article is for you ! First we need a table user_email with columns user_id , email , sub…
The Email Laundry PDF encryption service allows companies to send confidential encrypted  emails to anybody. The PDF document can also contain attachments that are embedded in the encrypted PDF. The password is randomly generated by The Email Laundr…

830 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question