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Server Question

Posted on 2007-11-28
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Last Modified: 2010-04-20
My site is on a virtual dedicated server, hosted by godaddy.

For the past week, we're having a problem where the site will go completely down – usually for about 2-10 minutes at a time, but it happens several times a day.  Obviously this is becoming a real problem both for us and our customers.

Godaddy doesn't offer support for a virtual dedicated server, and I don't have anyone on staff with server administration experience.

Godaddy did offer two suggestions:  1.  when the site goes down, we reboot our server.  2. Check our error logs to see if we can figure out reason why this keeps happening.  

My questions for you are:
1.  How do we "reboot our server"?  What does that entail?

2.  Do you think my only solution is to hire someone with server admin experience who can read the error logs for me?  Is there an online resource where I can go and try to figure it out myself?

Many thanks.

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Question by:artella
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LVL 7

Expert Comment

by:Wod
ID: 20370225
Which operating system and web server does your virtual server use ?

If it is Linux, do you know how to log in your shell using an SSH client (putty for example: www.chiark.greenend.org.uk/~sgtatham/putty/)

if you know how to log in to your shell and it uses Linux, you could look at the logs in /var/log/
maybe in the file: "syslog" or "error_log" or httpd log.. (the name can change)

I can be more helpful once I know what software  the server is using..

Regards
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Author Comment

by:artella
ID: 20370534
Sorry - I should have included that info!

It is LINUX.  But I am not familiar with how to log into the shell using an SSH client.
The only way I know how to log into the server at all is through the PLESK admin panel.  But I don't know how to use PLESK to "re-boot the server" as godaddy suggested.

Thanks
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Accepted Solution

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Wod earned 2000 total points
ID: 20370947
How do I restart(reboot) my server with Plesk?

1.      Click the REBOOT button on the Server administration page.

2.      Plesk warns you that the system will be restarted and asks you to confirm your choice, for safety purposes. Click OK to reboot, or CANCEL to keep the server up.
IMPORTANT

Rebooting the server via the Plesk interface also reboots the operating system and anything else running on the server.
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Author Comment

by:artella
ID: 20375258
Thanks for this -- I found the button.
One question before I do this -- when I do the reboot, does that take the site down, temporarily?  or is the live site not disturbed?
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Expert Comment

by:Wod
ID: 20375497
Yes, it takes the site down temporarily (probably a minute or 2 depending on the speed of the server), but it will come back up automatically.

Regards
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Author Comment

by:artella
ID: 20375699
Thank you - I'll give this a try and let you know how it goes --
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Author Comment

by:artella
ID: 20376183
One more question, Wod --
Is there any risk of losing any data, with a reboot?
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Expert Comment

by:Wod
ID: 20376586
no, it should end all processes gracefully
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Expert Comment

by:Computer101
ID: 20649425
Forced accept.

Computer101
EE Admin
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