asked on

Office 2007 - Cannot Install

EEvent Type:      Error
Event Source:      Microsoft Office 12
Event Category:      None
Event ID:      5000
Date:            11/29/2007
Time:            10:48:13 AM
User:            N/A
Computer:      ******
Description:
EventType office12setup, P1 {10120000-0f00-0000-0000--0000000ff1ce}, P2 12.0.4518.1014, P3 x, P4 msiapicallfailure, P5 proplus_proplusww.xml, P6 x, P7 x, P8 NIL, P9 NIL, P10 NIL.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 6f 00 66 00 66 00 69 00 o.f.f.i.
0008: 63 00 65 00 31 00 32 00 c.e.1.2.
0010: 73 00 65 00 74 00 75 00 s.e.t.u.
0018: 70 00 2c 00 20 00 7b 00 p.,. .{.
0020: 31 00 30 00 31 00 32 00 1.0.1.2.
0028: 30 00 30 00 30 00 30 00 0.0.0.0.
0030: 2d 00 30 00 66 00 30 00 -.0.f.0.
0038: 30 00 2d 00 30 00 30 00 0.-.0.0.
0040: 30 00 30 00 2d 00 30 00 0.0.-.0.
0048: 30 00 30 00 30 00 2d 00 0.0.0.-.
0050: 2d 00 30 00 30 00 30 00 -.0.0.0.
0058: 30 00 30 00 30 00 30 00 0.0.0.0.
0060: 66 00 66 00 31 00 63 00 f.f.1.c.
0068: 65 00 7d 00 2c 00 20 00 e.}.,. .
0070: 31 00 32 00 2e 00 30 00 1.2...0.
0078: 2e 00 34 00 35 00 31 00 ..4.5.1.
0080: 38 00 2e 00 31 00 30 00 8...1.0.
0088: 31 00 34 00 2c 00 20 00 1.4.,. .
0090: 78 00 2c 00 20 00 6d 00 x.,. .m.
0098: 73 00 69 00 61 00 70 00 s.i.a.p.
00a0: 69 00 63 00 61 00 6c 00 i.c.a.l.
00a8: 6c 00 66 00 61 00 69 00 l.f.a.i.
00b0: 6c 00 75 00 72 00 65 00 l.u.r.e.
00b8: 2c 00 20 00 70 00 72 00 ,. .p.r.
00c0: 6f 00 70 00 6c 00 75 00 o.p.l.u.
00c8: 73 00 5f 00 70 00 72 00 s._.p.r.
00d0: 6f 00 70 00 6c 00 75 00 o.p.l.u.
00d8: 73 00 77 00 77 00 2e 00 s.w.w...
00e0: 78 00 6d 00 6c 00 2c 00 x.m.l.,.
00e8: 20 00 78 00 2c 00 20 00 .x.,. .
00f0: 78 00 2c 00 20 00 4e 00 x.,. .N.
00f8: 49 00 4c 00 2c 00 20 00 I.L.,. .
0100: 4e 00 49 00 4c 00 20 00 N.I.L. .
0108: 4e 00 49 00 4c 00 0d 00 N.I.L...
0110: 0a 00 ..

Alex342

its a problem with your office instalation disk( probably some files corrupted or missing)

Kamal

ASKER

Tried from the network path, but this is happening even with the repair option and diagnoise found no issue

Kamal

ASKER

This is on windows server 2003 and sharepoint 2003 is also installed on that

geneus

Are you running Symantec SVS?
https://kb.altiris.com/display/1/articleDirect/index.asp?aid=32661&r=0.1572382

Or any Virus application during the install?
Make sure you remove any Beta versions and registry keys before installation too.

Kamal

ASKER

Dear Geneus, THanks for your comment I wll check and get back to you on this

Kamal

ASKER

Dear Geneus, I tried to go through, but no such things. Symantec Corporate edition is installed.

ASKER CERTIFIED SOLUTION

jtawney1

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James

"jtawney1:If you are running Windows Server 2003 64-bit edition with Terminal Services in "Relaxed Security" mode you cannot install Office 2007. You must have Terminal Services in "Full Security" mode."

JTAWNEY1: Solved my problem! Thanks!

James

ErnieExpert

I know this isn't my question but I have been searching for this answer for hours and jtawney1 finally had the right answer. As soon as I changed to Full Security, it fired right up. You would think that Microsoft would have some sort of KB on this.

rdeckard82

This is useless, as usual. The system I am getting this error on (Windows Server 2003 R2 EE) is configured for remote administration, and TS is already running in "Full Security" mode.