Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Could not start CMA Process...message comes While installing Framepkg.exe (McAfee Agent) on ePO Client PC

Posted on 2007-11-29
5
6,660 Views
Last Modified: 2013-12-09
Hi friends !

I am running McAfee e-Policy Orchestrator Server 4.0. It is my Antivirus Server running on Windows 2000 Server SP 4. The FQDN of the server is avserver.kie.ac.rw.

We have not yet purchased it. The product seller has just installed it to test it. So we don’t have any license and technical support for this product.

This server fetches updates from internet, then distributed to the client PCs. All of the computers including Servers (DC, DNS, DHCP, ISA and this ePO Antivirus Server) and Clients are member of the Domain.

In almost all the PCs, we have installed McAfee Enterprise Edition 8.5i. To ensure communication between ePO Server and ePO Clients, there is a McAfee Agent that needs to be installed on all client PCs.

I have installed this agent in many of the client PCs manually and automatically through ePO Console. So now they are getting updates from ePO Server.

In a PC which is has very important data, I failed to install Agent both manually and by ePO Console. When I installed agent, I found the following error…

************************************************************************
Could not start CMA Process

McAfee Agent and Updater Setup
There was an unexpected error during setup execution. See this log file for details:
C:\Documents and Settings\Cyrillecyrillecyrill\Local Settings\Temp\NAILogs\FrmInst_DICT-PC004.log

************************************************************************
I looked in log FrmInst_DICT-PC004.log but I didn’t understand. If you tell, I will send it also.

Then I looked event log, I found three events related to this installation error. These are:

1. Event ID: 7035 Description: The NAI ePO Agent Install service was successfully sent a start control.
2. Event ID: 7036 Description: The NAI ePO Agent Install service entered the running state.
3. Event ID: 7036 Description: The NAI ePO Agent Install service entered the stopped state.


Please help me in this regard. How can I install the Framepkg.exe ? Where is the problem in my system DICT-PC004.kie.ac.rw ?

Thanks,

Hemant
0
Comment
Question by:JatinHemant
  • 4
5 Comments
 

Author Comment

by:JatinHemant
ID: 20380306
Hi friends !

I didn't get any response. Please help me here if you have any idea regarding ePO 4.0 and McAfee 8.5i Enterprise Edition installations.

Thanks,

Hemant

0
 

Author Comment

by:JatinHemant
ID: 20483838
No response....I want to close this question.

Thanks,

Hemant
0
 
LVL 1

Accepted Solution

by:
zulea earned 500 total points
ID: 20951541
Hi,
If it has VS8.5 on it i would remove it with Add / Remove Programs. Then I would restart. After that Do a manual remove of the CMA (Central management Agent). You can do that by starting a cmd prompt and going to the install folder. It might be C:\Program files\Network Associates\Common Framework\ or something else if you chose a different path.
once you are there then run this from the cmd prompt. frminst.exe /forceuninstall
 Then restart the system to finsih the removal of the active agent files.
Once that is done go to ePO and push an agent install to the clean machine.

0
 

Author Comment

by:JatinHemant
ID: 20977038
Thanks for your suggestion...

I will apply this method and will be back on the discussion...

Regards,

Hemant
0
 

Author Comment

by:JatinHemant
ID: 21081591
Yes...

In some PCs it worked but it others not. By the way thanks a lot. It increased my knowledge in solving installation and removal problems.

Regards,

Hemant
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Secure/Block uploads to ftp server 8 128
Locky virus 9 95
webroot plus microsoft security essentials 2 142
Virus that hides folders 6 45
I recently had to create a utility which aim is to update McAfee's Virusscan and that had to be launched from a command line. I thought I’d share my experience with you. Why is it useful to be able to update an Antivirus from the command line?…
HOW TO REMOTELY CLEAN MEROND.O WITH ESET SILENTLY PROBLEM       If you have the fortunate luck to contract the Merond.O virus on your network, it can be quite troublesome to remove as it propagates to network shares on your network. In my case, the …
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

809 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question