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Online Checkout Browser Problems

Posted on 2007-11-29
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Last Modified: 2013-12-08
I Have a Windows XP machine with wildblue sat internet.  I am having problems with when I checkout on various online shopping at the checkout area when it tried to purchase it hangs and wont go any further. It looks like it keeps trying to process and never stops. I have turned off my firewall to see if that was the problem. I have set my settings all to default for security. And still am having problems.  I have tried this with IE and Firefox with the same effect. Any other ideas whats going on?
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Question by:gpsocs
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teaperson earned 500 total points
ID: 20391359
Well, since it happens in Firefox and IE, it's not a browser-related problem.  And since it happens on multiple sites, it's probably not related to something in the sites themselves (are you ever able to successfully make a purchase?).  Which leaves something related to your internet connection as the main suspect.  One theory: your connection may be 'timing out'. (Each time you click a link to request a page, your internet connection waits a certain period of time for a response from the website at the other end.  If the website doesn't respond in time, the connection 'times out' and you can't display the page).  After you click the checkout button, it usually takes a relatively long time for the website to respond, because your purchase needs to be sent to the credit card company and the order fulfillment database. Arguing against this theory is that you should eventually get an error message if you wait long enough.  You might check with your ISP to see if there is something related to the timeout setting that they set in your connection settings.
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by:gpsocs
ID: 20662114
Yeah apparently going through the router then the modem with the isp is an issue
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