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Access Denied to My Documents when in Word

User is having a problem opening files located in their My Documents folder from within Office 2003 applications (Word, Outlook, Excel and Power Point). They can browse to My Documents in Windows Explorer and open files they double click on them from within Explorer. My Documents is redirected to the user's home directory on our file server and is using offline files. They have had not problems in the past with this issue.

We have tried reinstalling Office 2K3 and have applied all of the updates. That seems to help a first, but these users have roaming profiles so once that comes in the problem reoccurs. Blowing out Application Data (in both locations) does not change the behavior. Blowing out the whole profile does. Does anyone know what section of the profile I can delete in order to change this so I do not need to destroy the whole profile? Thanks

vpetersen

Sounds like a registry key issue with their usershell.

Try looking in here and see if any of it is incorrect:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders

dumamo

ASKER

What would I be looking for in relation to my problem that would be incorrect in the registry?

vpetersen

A path pointing to an invalid network location. This may not be your issue although I have seen this happen in the past.

dumamo

ASKER

No I did not see anything wrong in those sections. Thanks though for the idea.