Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Access Denied to My Documents when in Word

Posted on 2007-11-29
8
Medium Priority
?
1,502 Views
Last Modified: 2012-06-21
User is having a problem opening files located in their My Documents folder from within Office 2003 applications (Word, Outlook, Excel and Power Point). They can browse to My Documents in Windows Explorer and open files they double click on them from within Explorer.  My Documents is redirected to the user's home directory on our file server and is using offline files. They have had not problems in the past with this issue.

We have tried reinstalling Office 2K3 and have applied all of the updates. That seems to help a first, but these users have roaming profiles so once that comes in the problem reoccurs. Blowing out Application Data (in both locations) does not change the behavior. Blowing out the whole profile does. Does anyone know what section of the profile I can delete in order to change this so I do not need to destroy the whole profile? Thanks
0
Comment
Question by:dumamo
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
8 Comments
 
LVL 1

Expert Comment

by:vpetersen
ID: 20375865
Sounds like a registry key issue with their usershell.

Try looking in here and see if any of it is incorrect:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
0
 

Author Comment

by:dumamo
ID: 20376427
What would I be looking for in relation to my problem that would be incorrect in the registry?
0
 
LVL 1

Expert Comment

by:vpetersen
ID: 20376790
A path pointing to an invalid network location. This may not be your issue although I have seen this happen in the past.
0
Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

 

Author Comment

by:dumamo
ID: 20377535
No I did not see anything wrong in those sections. Thanks though for the idea.
0
 
LVL 4

Expert Comment

by:Joediggity2
ID: 20432925
http://www.tutorials-win.com/XPSecurity/Access-Denied-207034/

Have you tried to do a "net use * /delete" and remap the drives?
0
 

Accepted Solution

by:
dumamo earned 0 total points
ID: 20450416
Yes I saw that article before I posted and I looked at netuse early on. I had no problems with the connections. I could always access the folder from outside of Office through Win Explorer or My Documents directly. Thanks though.

What did solve my problem was to upgrade the McAfee VirusScan client from 8.0 to 8.5i. I found  a vague reference here http://www.tomshardware.com/forum/220962-46-access-denied-saving-opening-files-documents that made me give it a try and it worked.
0
 
LVL 1

Expert Comment

by:Vee_Mod
ID: 20480355
Closed, 500 points refunded.
Vee_Mod
Community Support Moderator
0

Featured Post

Prepare for your VMware VCP6-DCV exam.

Josh Coen and Jason Langer have prepared the latest edition of VCP study guide. Both authors have been working in the IT field for more than a decade, and both hold VMware certifications. This 163-page guide covers all 10 of the exam blueprint sections.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Ever visit a website where you spotted a really cool looking Font, yet couldn't figure out which font family it belonged to, or how to get a copy of it for your own use? This article explains the process of doing exactly that, as well as showing how…
Are you looking for the options available for exporting EDB files to PST? You may be confused as they are different in different Exchange versions. Here, I will discuss some options available.
This Micro Tutorial well show you how to find and replace special characters in Microsoft Word. This is similar to carriage returns to convert columns of values from Microsoft Excel into comma separated lists.
In a previous video Micro Tutorial here at Experts Exchange (http://www.experts-exchange.com/videos/1358/How-to-get-a-free-trial-of-Office-365-with-the-Office-2016-desktop-applications.html), I explained how to get a free, one-month trial of Office …

604 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question