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Access Denied to My Documents when in Word

Posted on 2007-11-29
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Last Modified: 2012-06-21
User is having a problem opening files located in their My Documents folder from within Office 2003 applications (Word, Outlook, Excel and Power Point). They can browse to My Documents in Windows Explorer and open files they double click on them from within Explorer.  My Documents is redirected to the user's home directory on our file server and is using offline files. They have had not problems in the past with this issue.

We have tried reinstalling Office 2K3 and have applied all of the updates. That seems to help a first, but these users have roaming profiles so once that comes in the problem reoccurs. Blowing out Application Data (in both locations) does not change the behavior. Blowing out the whole profile does. Does anyone know what section of the profile I can delete in order to change this so I do not need to destroy the whole profile? Thanks
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Question by:dumamo
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Expert Comment

by:vpetersen
ID: 20375865
Sounds like a registry key issue with their usershell.

Try looking in here and see if any of it is incorrect:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
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Author Comment

by:dumamo
ID: 20376427
What would I be looking for in relation to my problem that would be incorrect in the registry?
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Expert Comment

by:vpetersen
ID: 20376790
A path pointing to an invalid network location. This may not be your issue although I have seen this happen in the past.
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Author Comment

by:dumamo
ID: 20377535
No I did not see anything wrong in those sections. Thanks though for the idea.
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Expert Comment

by:Joediggity2
ID: 20432925
http://www.tutorials-win.com/XPSecurity/Access-Denied-207034/

Have you tried to do a "net use * /delete" and remap the drives?
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dumamo earned 0 total points
ID: 20450416
Yes I saw that article before I posted and I looked at netuse early on. I had no problems with the connections. I could always access the folder from outside of Office through Win Explorer or My Documents directly. Thanks though.

What did solve my problem was to upgrade the McAfee VirusScan client from 8.0 to 8.5i. I found  a vague reference here http://www.tomshardware.com/forum/220962-46-access-denied-saving-opening-files-documents that made me give it a try and it worked.
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by:Vee_Mod
ID: 20480355
Closed, 500 points refunded.
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Community Support Moderator
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