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Why can't my Flash movie on the production box be seen?

Posted on 2007-11-29
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Last Modified: 2010-04-21
Hi Experts,

I have a flash movie (related .swf, .fla., .html, and.js files) all generated by Flash CS3 from a .flv movie.  All are in the same folder and work on both my local machine and the development server, but when I put them all (yes, they're all there) on the DMZ server, I can't see the move.  The popup window that the movie plays in has all the correct css properties.   When I removed the .swf file and right-clicked on the space where the movie should be, the "movie not loaded" and About Adobe Flash Player 9 choices appeared on the context menu. I put it back and got the Zoom In, Show All, and other choices on the context menu with the About Flash 9 choice.

Can someone please help me figure out why the movie is invisible?

Thanks for your help.
Nancy
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Question by:nsyyoung
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Expert Comment

by:CyanBlue
ID: 20376048
Can you provide the URL where we can see it???

CyanBlue
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Author Comment

by:nsyyoung
ID: 20376091
www.tierrallc.com

The link is currently invisible, about a centimeter to the right of the end of the last line of the Tierra Vision Homes paragraph.
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Expert Comment

by:CyanBlue
ID: 20376453
It seems like your Flash file is looking for this FLV file...
   http://www.tierrallc.com/TierraGroup.flv

Do you have that file in that URL???

If you are using Windows 2003 server, you need to add the MIME type for FLV file...  Take  a look at this page if that is the case...
   http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_19439&sliceId=2

CyanBlue
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Author Comment

by:nsyyoung
ID: 20376551
Yes, it's there.  And I did add the MIME type for FLV files, on both servers.  I went through all this on the development server.  The link above is where I started.
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by:nsyyoung
ID: 20376563
And I added this to the </httpHandlers> in the  web.config file, just in case:
   <add verb="*" path="*.flv" type="FLVStreaming" />
     
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Expert Comment

by:CyanBlue
ID: 20376597
Well...  Open up a web browser and type in http://www.tierrallc.com/TierraGroup.flv and see if you see error or not...  That's the only way to see if it really works or not...

I believe that the MIME type can be set by the administrator...  Do you have the privilege to change it???

CyanBlue
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by:nsyyoung
ID: 20376672
Yes, I have privilege to change it.  When I go to the URL you mentioned, I get an "Exporere cannot display..." error in  IE and a completely empty page (no 404 or cannot display erro) in Firefox.  I can, however, see the file listed in Windows Explorer, on the DMZ server, right between TGMovie.swf and TierraMovie-3.fla.
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Expert Comment

by:CyanBlue
ID: 20376730
Well...  That means that the MIME type is not set correctly...  Did you try that using the IIS Manager as it is indicated in the above Adobe link???

CyanBlue
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Author Comment

by:nsyyoung
ID: 20377247
Exactly that way.  I thought the same thing, and redid it.  
Extension: .flv
MIME type: flv-application/octet-stream
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Expert Comment

by:CyanBlue
ID: 20377760
What is the version of IIS you have???  Is the environment for the dev server the same???

You might also want to check with the hosting company if possible...  I probably won't have much else to help you there...
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by:nsyyoung
ID: 20378023
IIS 6, yes the same environment: Server 2003, sp2

We're hosting it ourselves.
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Accepted Solution

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CyanBlue earned 250 total points
ID: 20378168
Well...  Windows 2003 Server SP2 and IIS 6 makes it real standard, and I honestly do not know what else might be causing that...  I guess it goes more toward IT issue rather than the Flash issue...  The only suggestion that I can make is to search more on W2003 server & FLV issue...  See if you can find anything...  I sure will search around and let you know if I find anything useful...

CyanBlue
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Author Closing Comment

by:nsyyoung
ID: 31411752
It's working now.  We reset all ASP.net sites to v. 1.1, then back again, removed a .flv from where it shouldn't have remained.  Thanks for your help.  We're not sure why it works now, but it does.

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Expert Comment

by:CyanBlue
ID: 20379267
Well...  I can only say that is the wonder of M$...  :p
Glad to hear that it works now...  

CyanBlue
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