Why can't my Flash movie on the production box be seen?

Hi Experts,

I have a flash movie (related .swf, .fla., .html, and.js files) all generated by Flash CS3 from a .flv movie. All are in the same folder and work on both my local machine and the development server, but when I put them all (yes, they're all there) on the DMZ server, I can't see the move. The popup window that the movie plays in has all the correct css properties. When I removed the .swf file and right-clicked on the space where the movie should be, the "movie not loaded" and About Adobe Flash Player 9 choices appeared on the context menu. I put it back and got the Zoom In, Show All, and other choices on the context menu with the About Flash 9 choice.

Can someone please help me figure out why the movie is invisible?

Thanks for your help.
Nancy

nsyyoung

Asked: 2007-11-29

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Adobe Flash

1 Solution

LVL 37

CyanBlueCommented: 2007-11-29

Can you provide the URL where we can see it???

CyanBlue

LVL 8

nsyyoungAuthor Commented: 2007-11-29

www.tierrallc.com

The link is currently invisible, about a centimeter to the right of the end of the last line of the Tierra Vision Homes paragraph.

LVL 37

CyanBlueCommented: 2007-11-29

It seems like your Flash file is looking for this FLV file...
http://www.tierrallc.com/TierraGroup.flv

Do you have that file in that URL???

If you are using Windows 2003 server, you need to add the MIME type for FLV file... Take a look at this page if that is the case...
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_19439&sliceId=2

CyanBlue

LVL 8

nsyyoungAuthor Commented: 2007-11-29

Yes, it's there. And I did add the MIME type for FLV files, on both servers. I went through all this on the development server. The link above is where I started.

LVL 8

nsyyoungAuthor Commented: 2007-11-29

And I added this to the </httpHandlers> in the web.config file, just in case:
<add verb="*" path="*.flv" type="FLVStreaming" />

LVL 37

CyanBlueCommented: 2007-11-29

Well... Open up a web browser and type in http://www.tierrallc.com/TierraGroup.flv and see if you see error or not... That's the only way to see if it really works or not...

I believe that the MIME type can be set by the administrator... Do you have the privilege to change it???

CyanBlue

LVL 8

nsyyoungAuthor Commented: 2007-11-29

Yes, I have privilege to change it. When I go to the URL you mentioned, I get an "Exporere cannot display..." error in IE and a completely empty page (no 404 or cannot display erro) in Firefox. I can, however, see the file listed in Windows Explorer, on the DMZ server, right between TGMovie.swf and TierraMovie-3.fla.

LVL 37

CyanBlueCommented: 2007-11-29

Well... That means that the MIME type is not set correctly... Did you try that using the IIS Manager as it is indicated in the above Adobe link???

CyanBlue

LVL 8

nsyyoungAuthor Commented: 2007-11-29

Exactly that way. I thought the same thing, and redid it.
Extension: .flv
MIME type: flv-application/octet-stream

LVL 37

CyanBlueCommented: 2007-11-29

What is the version of IIS you have??? Is the environment for the dev server the same???

You might also want to check with the hosting company if possible... I probably won't have much else to help you there...

LVL 8

nsyyoungAuthor Commented: 2007-11-29

IIS 6, yes the same environment: Server 2003, sp2

We're hosting it ourselves.

LVL 37

CyanBlueCommented: 2007-11-29

Well... Windows 2003 Server SP2 and IIS 6 makes it real standard, and I honestly do not know what else might be causing that... I guess it goes more toward IT issue rather than the Flash issue... The only suggestion that I can make is to search more on W2003 server & FLV issue... See if you can find anything... I sure will search around and let you know if I find anything useful...

CyanBlue

LVL 8

nsyyoungAuthor Commented: 2007-11-29

It's working now. We reset all ASP.net sites to v. 1.1, then back again, removed a .flv from where it shouldn't have remained. Thanks for your help. We're not sure why it works now, but it does.