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How do succeed with installation?

Posted on 2007-11-29
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Last Modified: 2013-11-21
I bought a DeLorme GPS and I need to install software for it, but keep getting these errors.  Says I need to install Microsoft Visual C++ Redistributable, and cannot find the file vcredist.msi.  (says it's a "network resource" and not availble).  I downloaded the vcredist_x86.exe from Microsoft and got the same error preventing me from installing that one.  I contacted DeLorme technical support and this is what they said:
 
"Thank you for contacting Delorme Technical Support. Unfortunately looking online a lot of applications can have this issue installing as it appears to be an issue with your operating system. I would recommend installing all available updates from Microsoft for your operating system before trying again. Also make sure to scan your PC for any virus/spyware..."

I have a Compaq laptop computer and am using Microsoft XP Pro operating system.  We have a terminal server at work, although I use this laptop as a standalone machine also.
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Question by:John-C-Nitta
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7 Comments
 
LVL 7

Expert Comment

by:Wod
ID: 20376408
Try this:

1. update your WinInstaller: http://www.microsoft.com/downloads/details.aspx?familyid=5FBC5470-B259-4733-A914-A956122E08E8&displaylang=en

2.  Uninstall any existing Microsoft Visual C++ 2005 Redistributable packages

3. Uninstall the GPS software if possible

4. Reboot and Re-install the GPS software
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Author Comment

by:John-C-Nitta
ID: 20377131
Tried this, but on step #1, when updating is starting, get a Setup Error message: Setup has determined that the Sevice Pack version of this system is newer than the update you are applying. There is no need to install this update.

John Nitta, 11/29, 12:42pm
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LVL 7

Expert Comment

by:Wod
ID: 20377259
You could also try to perform a Windows Repair installation:

http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/doug92.mspx


you might have a corrupted file
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Expert Comment

by:matrixnz
ID: 20379597
Hi John

Before doing that:
Using 7Zip or Winzip uncompress the vcredist_x86.exe file then uncompress the vcredi~1.exe that's inside there this will give you
 - vcredis1.cab
 - vcredist.msi

Save to C:\Windows\CInstaller

Open Regedit
Navigate to HKEY_CLASSES_ROOT\Installer\Products\F942F94A19C0F79468FD2B85E5E8677B\SourceList\Net
Note the Registry REG_Expand_SZ Value 1
This is where it's looking for the MSI file
You can modify this to point to C:\Windows\CInstaller or

Create a new REG_Expand_SZ file named 2 with the value of C:\Windows\CInstaller

When the installer goes to look for the file it should look at 1 if can't find the files move to 2 and so on

The other option is to download the Windows Installer Cleanup Utility http://support.microsoft.com/kb/290301 and remove any historic versions of the C+ Software.

Hope that helps.

Cheers

0
 

Author Comment

by:John-C-Nitta
ID: 20379741
Thanks for the possible solution!  However, problem is resolved.  My computer consultant used Windows Install Cleanup to isolate and remove the MS Visual c++ program, and viola, the install went smoothly!

Thanks again,
John Nitta
8:00pm, 11/29/07
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