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Backup to disk folders offline

Posted on 2007-11-29
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Last Modified: 2013-12-01
Hello all

I have a "backup to disk" backup solution. I have a windows 2003 standard server, using backup exec 10d and i am using another windows server 2003 standard edition as my backup to disk. I changed the server password for the server which holds the Symantec BE 10d (media server). After the password was changed my backup to disk folders went offline. I changed my resource credential password (set administrator default and changed the password to the same as the server password). Yet the folders are still offline. This is confusing because I had created a backup exec user (set as default user and restricted account) so I don't understand why when the server admin password was changed the Backup Exec should be affected (because i didn't touch the backup exec user account). Any help would be greatly appreciated.

Thank you
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Question by:dylanites
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Accepted Solution

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Rahul Misra earned 500 total points
ID: 20378391
Delete the offline Backup To disk in the BE GUI then delete the FOLDER.CFG and  the CHANGER.CFG in the physical backup folder.
and then create a NEW backup to disk mapping it to the same physical folder.
It should come online
Refer to the following article
When running a job to a Backup-to-Disk folder, an alert appears stating: "The Backup-to-Disk folder is offline."
http://support.veritas.com/docs/280614 
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Author Comment

by:dylanites
ID: 20383800
When I do that I get the following error: Unable to create new backup folder. Access denied.

This has something to do with the admin password for server being changed, I am just not sure what. I have tried using the administrator account as default (and changed that password to the same as the new server password), but no change in result.
Any help is greatly appreciated. Thanks for your help
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