Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

NOC shift turnover template?

Posted on 2007-11-29
3
Medium Priority
?
4,172 Views
Last Modified: 2013-12-04
I have been tasked with helping to set up a NOC and one of my responsibilities is to come up with a shift turnover checklist. Does anyone have something I could use as a template to get this started?
I'd appreciate any help. I have to get this finished quickly.
Thank you in advance.
0
Comment
Question by:demo38
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 10

Accepted Solution

by:
dis1931 earned 2000 total points
ID: 20379226
Hello demo38,

How much equipment do you have ?  What kind of monitoring equipment?  Do you support both servers and network?  Firewalls etc...?  Obviously you need to break apart different systems listing issues.  Maybe particular application checks performed...issues that you are monitoring that might become an issue...Some more info about the environment would help..

Regards,

dis1931
0
 

Author Comment

by:demo38
ID: 20379242
We will be monitoring servers, network, firewalls, and then some.... I just need anything to get started with.... I can add the specifics. thanks!
0
 
LVL 10

Expert Comment

by:dis1931
ID: 20379350
You need a checklist of important things...for example...we checked SAP performance, logs of any issues or changes, any activity that was weird on the firewall...any network performance or bandwidth issues...we had different sections for network/specific application metrics/server hardware/any changes are noted in the seperate areas...any pending issues or investigations.  Any abnormal behavior.  We checked backups and noted any issues, failure, etc...checked SQL servers for performance....Lots of the big areas are easy to figure out it's the specifics that are for your environment.
0

Featured Post

Looking for the Wi-Fi vendor that's right for you?

We know how difficult it can be to evaluate Wi-Fi vendors, so we created this helpful Wi-Fi Buyer's Guide to help you find the Wi-Fi vendor that's right for your business! Download the guide and get started on our checklist today!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

More or less everybody in the IT market understands the basics of Networking, however when we start talking about Storage Networks, things get a bit dizzier, and this is where I would like to help.
Data center, now-a-days, is referred as the home of all the advanced technologies. In-fact, most of the businesses are now establishing their entire organizational structure around the IT capabilities.
In this video, Percona Director of Solution Engineering Jon Tobin discusses the function and features of Percona Server for MongoDB. How Percona can help Percona can help you determine if Percona Server for MongoDB is the right solution for …
In this video, Percona Solutions Engineer Barrett Chambers discusses some of the basic syntax differences between MySQL and MongoDB. To learn more check out our webinar on MongoDB administration for MySQL DBA: https://www.percona.com/resources/we…
Suggested Courses

715 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question