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NOC shift turnover template?

Posted on 2007-11-29
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I have been tasked with helping to set up a NOC and one of my responsibilities is to come up with a shift turnover checklist. Does anyone have something I could use as a template to get this started?
I'd appreciate any help. I have to get this finished quickly.
Thank you in advance.
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Question by:demo38
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dis1931 earned 500 total points
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Hello demo38,

How much equipment do you have ?  What kind of monitoring equipment?  Do you support both servers and network?  Firewalls etc...?  Obviously you need to break apart different systems listing issues.  Maybe particular application checks performed...issues that you are monitoring that might become an issue...Some more info about the environment would help..

Regards,

dis1931
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by:demo38
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We will be monitoring servers, network, firewalls, and then some.... I just need anything to get started with.... I can add the specifics. thanks!
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by:dis1931
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You need a checklist of important things...for example...we checked SAP performance, logs of any issues or changes, any activity that was weird on the firewall...any network performance or bandwidth issues...we had different sections for network/specific application metrics/server hardware/any changes are noted in the seperate areas...any pending issues or investigations.  Any abnormal behavior.  We checked backups and noted any issues, failure, etc...checked SQL servers for performance....Lots of the big areas are easy to figure out it's the specifics that are for your environment.
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