Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

Non-responsive Keyboard & Touchpad

Posted on 2007-11-29
7
Medium Priority
?
2,900 Views
Last Modified: 2013-12-09
Acer Aspire 5100 Laptop belongs to college student nephew - trying to troubleshoot non-responsive keyboard & mouse.  Boots to desktop, eventually times out and shuts itself down after 5 or 10 minutes.  Will not respond to keyboard, touchpad, or usb mouse.  Won't boot to safe mode or go to setup screen.  No keyboard response before or after windows loads.  Have forced it back to a Windows repair screen through forced power-down, runs through lengthy repair process and comes back to same condition.  Is there anything else to try before I box it up and send back to Acer for repair?  Seems like it should be a solvable problem, but no magic I can "conjure" up to get at the tools???
0
Comment
Question by:jeffkoster
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
7 Comments
 
LVL 4

Expert Comment

by:Joediggity2
ID: 20379663
Is it the built in keyboard/mouse or an external.  Try an external to see if it is a problem with the keyboard/mouse.  If that is the case, then it may just be the keyboard ribbon cable needs to be reseated.  Generally it is only a few screws that need to be removed to lift up the keyboard and check the cables.
0
 
LVL 4

Expert Comment

by:Joediggity2
ID: 20379670
Also, Try using Fn + F7. to turn touchpad on and off.
0
 
LVL 4

Expert Comment

by:Joediggity2
ID: 20379677
I found this on another site...it sounds like this is common with this particular laptop.

Hard power-off (hold the power button until the laptop turns off)
Unplug the AC adaptor
Remove the battery
Plug in the AC adaptor
Hold ctrl and turn the power on. You should arrive at a black screen.
Hard power-off again, then turn the power on.
0
WEBINAR - Latest Cyber Tips for Defense

Join the WatchGuard Threat Research Team on October 26th for an informative webinar featuring expert tips and tricks for defending your organization from today's latest cyber threats. Don't leave yourself vulnerable to attack. Register for the webinar today!

 

Author Comment

by:jeffkoster
ID: 20381559
Thanks for the responses - I tried a USB mouse which did not work, don't have a USB keyboard I can try.  Fn + F7 gets no response, and I found the same power down/power-up routine you recommended and tried it last night before I logged my question.  Shipping it out for Depot repair this morning.
Thanks for trying.
0
 

Expert Comment

by:vermontcomputing
ID: 20406372
I've got the same issue. Keyboard, touchpad non responsive. Also none of the usb ports are responsive either (to ext. keyboard or mouse). with HDD removed keyboard is still unresponsive. Lan port, WLan switch, and power button are the only things that work.
0
 
LVL 1

Accepted Solution

by:
Computer101 earned 0 total points
ID: 22093378
PAQed with points refunded (125)

Computer101
EE Admin
0

Featured Post

How to Use the Help Bell

Need to boost the visibility of your question for solutions? Use the Experts Exchange Help Bell to confirm priority levels and contact subject-matter experts for question attention.  Check out this how-to article for more information.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Great sound, comfort and fit, excellent build quality, versatility, compatibility. These are just some of the many reasons for choosing a headset from Sennheiser.
This paper addresses the security of Sennheiser DECT Contact Center and Office (CC&O) headsets. It describes the DECT security chain comprised of “Pairing”, “Per Call Authentication” and “Encryption”, which are all part of the standard DECT protocol.
This course is ideal for IT System Administrators working with VMware vSphere and its associated products in their company infrastructure. This course teaches you how to install and maintain this virtualization technology to store data, prevent vuln…
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…

610 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question