[Last Call] Learn about multicloud storage options and how to improve your company's cloud strategy. Register Now


Unable to see shares on one server

Posted on 2007-11-30
Medium Priority
Last Modified: 2008-08-26
I have a small number of users that are unable to see the shares on one particular server when I use the network address, \\zeta.  If I use the ip address I see everthing correctly.  If I ping zeta it resolves to the correct IP and the server respondes.  If I look at other servers using the network address everything is fine.  

The only common thing I have found is that they are all notebooks using offlines files from the specific sever they can't see.  I have tried sychronizing but it does not becuase it can't see the server.  If I change the mapping to use the IP everything is fine.  Please note that I have many other notebooks that are setup the same way that are having no problems.

Any idea would be greatly appreciated.
Question by:rcdob
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
  • 2
  • +1

Expert Comment

ID: 20382487
try ipconfig /flushdns on these laptops.  Also, do they have the same DNS settings as the clients who can connect?

Author Comment

ID: 20382514
We have flushed the dns with no success and the DNS settings are the same as others that can connect.  I even went as far as to put an entry in the Host file for the specific server that we can't see and even that did not work.  As before we can ping it but no luck browsing to the shares.

Expert Comment

ID: 20382539
Try this ...
Disable the offline folders. Logoff and relogon. Try browsing the shares. If this works you can try re-enabling the offline folders. This issue sometimes happens when a sync fails.
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!


Author Comment

ID: 20382748
We did as you recommended and when the offline files is turned off we can browse the server with no problem.  When we re-enable the offline files we have the same problem.

Expert Comment

ID: 20382780
Are the oflline folders synced from a mapped drive or from a UNC? I would map the drives and then reset the offline folder setting.

Author Comment

ID: 20382940
We have been using the UNC.  We just change the config to use the UNC except we replaced the server name with the IP address and everything works.  We have used the method you recommeded in the past, but we still see this problem with at least one of those machines.

Expert Comment

ID: 20383331
Ok. At this point I would double check the client DNS setting and make sure the Domain Controller is listed as the primary DNS server. Another thing you can do is add the file server in the local hosts file to help with the name resolution issue.
LVL 66

Accepted Solution

johnb6767 earned 2000 total points
ID: 20385611
This is a byproduct of Offline Files, and it is by design. When offline files are in use, it marks \\zeta as offline, since there are offline files synched to it. So the local synch manager on the machines dont even send out a netbios request to it, but if you make a DNS request (IP or FQDN) it searches and resolves it..... If you go to start>run>mobsync /logon, you should then be able to reach the shares. Or simply make sure your users synchronize when they have this problem....

A way around it.....

Files that you add to the Offline Files folder on a Windows XP-based computer are synchronized when another person uses the computer

Forced silent auto reconnection
When a server has been unavailable (offline mode) and then becomes available again for connection, Offline Files Client Side Caching tries to transition that server to online mode if all the following conditions are true: " There are no offline changes for that server on the local computer.  
" There are no open file handles for that server on the local computer.  
" The server is accessed over a fast link. You can adjust the definition of slow and fast by using the SlowLinkSpeed Offline Files policy.  
With this hotfix, you can configure Offline Files Client Side Caching to ignore these conditions and transition the server to online mode regardless of whether these conditions exist. To do this, follow these steps: 1. Click Start, click Run, type REGEDIT, and then click OK.
2. Locate and click the following registry subkey:
3. Click Edit, point to New, and then click DWORD Value.
4. Type SilentForcedAutoReconnect, and then press ENTER to name the value.
5. Double-click SilentForcedAutoReconnect.
6. In the Value data box, type 1, and then click OK.
Note After you apply this hotfix, the following behavior may occur: " Any offline changes will remain unsynchronized and unavailable until the changes are synchronized in the future. This situation causes a dirty cache condition that is announced through a small warning overlay image on the Offline Files icon in the notification area.  
" Any open handles to files that are cached on the associated server will be automatically closed and invalidated. This action may cause problems if the programs that are using those files cannot work gracefully with invalid file handles.
" If the server is available over a slow network link, such as a satellite link or a telephone line, the server will still be transitioned online. This scenario may cause very slow access to the remote file system on the server from the local computer.

LVL 66

Expert Comment

ID: 20385620
Keep in mind, that this reg mod will increase your VPN traffic, if thats where you are using Offline Files....

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to deal with a specific error when using the Enable-RemoteMailbox cmdlet to create a mailbox in the cloud-based service, for an existing user in an on-premises Active Directory.
Wouldn't it be nice if objects in Active Directory automatically moved into the correct Organizational Units? This is what AutoAD aims to do and as a plus, it automatically creates Sites, Subnets, and Organizational Units.
Microsoft Active Directory, the widely used IT infrastructure, is known for its high risk of credential theft. The best way to test your Active Directory’s vulnerabilities to pass-the-ticket, pass-the-hash, privilege escalation, and malware attacks …
This video shows how to use Hyena, from SystemTools Software, to update 100 user accounts from an external text file. View in 1080p for best video quality.

650 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question