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Intranet question: have http://helpdesk:8080 want to have access to http://helpdesk

There is probably a very easy answer to this question.  But not sure of the proper terms to ask so here goes.  We are running an internal helpdesk website on our intranet.  To access it, you go to:  http://helpdesk:8080  I want the access to just be:  http://helpdesk  

Its on a MS Windows 2003 server, but the application is not using IIS.  The web server is built into the helpdesk software...  

Thanks.
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Yeah I have been in contact with them about this, still waiting for a response.  If anything I agree would be within the software, but I don't see it, lol...  thanks.  
Could you please provide an update on the status of ticket1583789 # ?