After hours support policy
Posted on 2007-11-30
We are a 3 site manufacturer with 2 plants and 1 corporate office location. All datacenter operations are conducted out of the corporate office and are managed by 2 IT employees. Both plants operate 24/7 and occasionally need support beyond the typical 8-5 M-F work week is needed.
How are IT professional usually compensated for after-hours support? We have remote access and typically can solve most issues that way, but that also means that we must stay near our computer and have an internet connection at all times. I am curious how other companies are handeling this issue.