Solved

User cannot access intranet site But anyone else that's logged into the PC can

Posted on 2007-11-30
6
1,954 Views
Last Modified: 2013-12-08
I have a couple users that all of a sudden they cannot access the companies intranet site. It simply says this page cannot be displayed.  Users are not admin on the machines and there are no restrictions on the users access to sites.
I've cleared IE of all cookies and add-ons reset all settings to default but nothing works.
Is there maybe a registry key that may have gone bad that I can remove? Any suggestions as to the resolution would be great.  Thanks
0
Comment
Question by:bigd563
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 3
6 Comments
 
LVL 97

Expert Comment

by:war1
ID: 20384297
Hello bigd563,

1. Clear your DNS cache.  Go to Start > Run and type CMD
and hit OK.
At the command prompt, type ipconfig /flushDNS
and hit OK.

2. Clear your cache.  Go to Tools > Internet Options > General tab.  Under Temporary Internet Files, click "Delete Files" button. Also click "Delete Cookies" button. Click OK.

3. If no joy, check if your PC is blocking the site.  Do a search for HOSTS file and open it with an editor like Notepad. Delete any line that has the blocked site in it.

HOSTS file is located in
Windows XP      =      C:\WINDOWS\SYSTEM32\DRIVERS\ETC
Windows 2K     =     C:\WINNT\SYSTEM32\DRIVERS\ETC
Win 98/ME     =     C:\WINDOWS

It is a hidden file. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

4a. If you are using Internet Explorer, check if the site is restricted or blocked.  Go to Tools > Internet Options > Security. Hightlight Restricted Sites and see if the blocked site is located there.

4b. Also under Content tab > Content Advisor, check if the site is restricted there. Remove it.

4c. Also, under Security tab, add the website to your trusted zone.

5. Check if antispyware, antivirus, or firewall is blocking the website.

Hope this helps!
war1
0
 

Author Comment

by:bigd563
ID: 20385205
Thanks. But I did all that before posting my question. I apologize if I omitted that.
Also being loged unto the PC as the user and using Runas I am able to log on to the intranet site without problem. So it's only when the user opens IE that the site doesn't display.
0
 
LVL 97

Expert Comment

by:war1
ID: 20385226
You did this? 4c. Also, under Security tab, add the website to your trusted zone.

0
[Webinar] Learn How Hackers Steal Your Credentials

Do You Know How Hackers Steal Your Credentials? Join us and Skyport Systems to learn how hackers steal your credentials and why Active Directory must be secure to stop them. Thursday, July 13, 2017 10:00 A.M. PDT

 

Author Comment

by:bigd563
ID: 20385373
yes sir, sure did
0
 

Author Comment

by:bigd563
ID: 20397867
Is there a way to remove a user IE profile from registry? I am thinking that might resolve the problem...
0
 
LVL 97

Accepted Solution

by:
war1 earned 500 total points
ID: 20398229
You can create a new Windows user account.  If that works, then you can move the data over to the new profile and delete the old one.
0

Featured Post

Free Tool: ZipGrep

ZipGrep is a utility that can list and search zip (.war, .ear, .jar, etc) archives for text patterns, without the need to extract the archive's contents.

One of a set of tools we're offering as a way to say thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

It's here again; Microsoft is launching a new version of Internet Explorer: Internet Explorer 9, with noticeable changes on its interface, functions and new tools. As they say on its promotional video: "It's time to play, on a more beautiful web", f…
Now-a-days, indirectly, postal services have been replaced by email services. Yes, whenever we hear the word "email" a lot of people only think of gmail. Some people still think that email and gmail are one and the same thing :-). Let's see some …
This Micro Tutorial will demonstrate how to add subdomains to your content reports. This can be very importing in having a site with multiple subdomains.
How to create a custom search shortcut to site-search Experts Exchange using Google in the Firefox browser. This eliminates the need to type out site:experts-exchange.com whenever you want to search the site. Launch your Bookmark Menu: Press 'Ctrl +…

631 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question