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User cannot access intranet site But anyone else that's logged into the PC can

Posted on 2007-11-30
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Last Modified: 2013-12-08
I have a couple users that all of a sudden they cannot access the companies intranet site. It simply says this page cannot be displayed.  Users are not admin on the machines and there are no restrictions on the users access to sites.
I've cleared IE of all cookies and add-ons reset all settings to default but nothing works.
Is there maybe a registry key that may have gone bad that I can remove? Any suggestions as to the resolution would be great.  Thanks
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Question by:bigd563
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Expert Comment

by:war1
ID: 20384297
Hello bigd563,

1. Clear your DNS cache.  Go to Start > Run and type CMD
and hit OK.
At the command prompt, type ipconfig /flushDNS
and hit OK.

2. Clear your cache.  Go to Tools > Internet Options > General tab.  Under Temporary Internet Files, click "Delete Files" button. Also click "Delete Cookies" button. Click OK.

3. If no joy, check if your PC is blocking the site.  Do a search for HOSTS file and open it with an editor like Notepad. Delete any line that has the blocked site in it.

HOSTS file is located in
Windows XP      =      C:\WINDOWS\SYSTEM32\DRIVERS\ETC
Windows 2K     =     C:\WINNT\SYSTEM32\DRIVERS\ETC
Win 98/ME     =     C:\WINDOWS

It is a hidden file. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

4a. If you are using Internet Explorer, check if the site is restricted or blocked.  Go to Tools > Internet Options > Security. Hightlight Restricted Sites and see if the blocked site is located there.

4b. Also under Content tab > Content Advisor, check if the site is restricted there. Remove it.

4c. Also, under Security tab, add the website to your trusted zone.

5. Check if antispyware, antivirus, or firewall is blocking the website.

Hope this helps!
war1
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Author Comment

by:bigd563
ID: 20385205
Thanks. But I did all that before posting my question. I apologize if I omitted that.
Also being loged unto the PC as the user and using Runas I am able to log on to the intranet site without problem. So it's only when the user opens IE that the site doesn't display.
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Expert Comment

by:war1
ID: 20385226
You did this? 4c. Also, under Security tab, add the website to your trusted zone.

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Author Comment

by:bigd563
ID: 20385373
yes sir, sure did
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Author Comment

by:bigd563
ID: 20397867
Is there a way to remove a user IE profile from registry? I am thinking that might resolve the problem...
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Accepted Solution

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war1 earned 500 total points
ID: 20398229
You can create a new Windows user account.  If that works, then you can move the data over to the new profile and delete the old one.
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