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Windows Vista Novell Client (current 11/20/07) cant save to data drive

Posted on 2007-11-30
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Have new Vista system data is stored on Novell (Netware 6.5 sp8) and when you try to save a word doc. it will say after a hang  Can not save out of Disk Space G;\data\rjone
 go save as and change to RTF and save as word doc can open and change no problem
Did go to options in word and change the save to word 97-2003 &6.0/95-rtf (*doc) seems to fix word problem but the excel   file gets huge example  book1.xml  A1 (a few letters ) is over 65,000kb or 65mb
and says you dont have rights to open or file is in use
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Question by:evopann
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by:ShineOn
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Is this with Office 2007 by any chance?  I've heard that others have had problems with O2K7 - and it's not a NetWare issue.

Anyway, to fix this, do 2 things:

1)  Disable oplocks at the server.  This is done with current NetWare by default, but someone may have turned oplocks back on thinking it would help things go faster.

This is done by having two lines in your autoexec.ncf file, which also can be issued as commands to the console (colon) prompt.
  SET CLIENT FILE CACHING ENABLED = OFF
  SET LEVEL 2 OPLOCKS ENABLED = OFF

If these aren't in your autoexec.ncf, then issue the commands at the console and see if it helps.

2) Disable oplocks at the client.

This is done by going into the client's advanced settings and setting "file caching" to Off.  Just for kicks, to help ensure the integrity of your files, also change "file commit" to On.
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by:evopann
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No it is Office 2003  had already done as you said at client level will do so also at  Server and let you know
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by:evopann
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Sorry Shineon  but i thought i had already done that at server level also  which i HAve both
  SET CLIENT FILE CACHING ENABLED = OFF
  SET LEVEL 2 OPLOCKS ENABLED = OFF
THis is realy driving me Nuts  
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by:ShineOn
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Hmmm.  Have you applied Office 2003 SP3?
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by:evopann
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yes
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by:evopann
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also I can save and retrieve files no problem from windows server(map drive)
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by:BudDurland
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Is there any anti-virus software on either the client or the server?  If it is checking files on "write" that could cause the timeout to Word.
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by:BudDurland
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Also, I had a similar problem once that was solved by disabling "fast saves" in Word.
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by:evopann
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I will try monday the fast saves in word
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by:evopann
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Fast Saves by default is not turned on
I just wish I could figure it out I have tried so many things my head is spinning
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by:evopann
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For got no ANti virus and windows firewall turned off also security is disabled
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by:ShineOn
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Do you have CIFS up and running on your NW6.5 box?  Can you map to a CIFS share with NET USE instead of mapping via the Novell client, to see if that works?  It might require changing an NTLMv2 security setting or 2 on the Vista client, but it might be worth a shot.
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by:evopann
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tried that already didnot work Have not tried the NVLM v2  need to find that article again
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by:ShineOn
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Vista should have no problems using CIFS on NW6.5SP8, provided the security settings for NTLMv2 are set for backward-compatibility.  If there's still a problem, something else is wrong.

Is this Vista Business or Ulimate or what?  Did you have an older version of the Novell Client for Vista installed prior to installing this version?
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by:evopann
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This is a brand new out of Box Windows Vista Business edition no fire wall  no virus
Clean install of Office 2003 all extra software has been removed all critical updates are done then I installed Novell Client and since I had not installed the client downloaded from Novel 11/5/07  (Started on box last fri.)They sent me following   "Our records indicate that you recently downloaded a patch for the Novell Client for Windows Vista entitled "Novell Client for Windows Vista 1.0 Drivers Update 1." This patch is known to have introduced a system crash when opening large files, and has been superseded by "Novell Client for Windows Vista 1.0 Drivers Update 2." This later patch is available at http://download.novell.com/Download?buildid=GGMwhbOteD0~ " so naturaly I downloaded it and started fresh  Back in the summer tried to set up Vista Box and ended up going back to XP Pro bought this box just for testing First things first have to get Novell Client to work I have went thru all properties if Novell Cient and security settings on Vista
 I realy apprecite everyones help here Have done all of the above  On office Doc's get out of Memory/disk space  on excel they grow in size and say the file locked can open read only and once  I get open they are corrupted
I personaly believe there is still an issue with the client from Novell Am going to unistall and re-install one more time
AGaian all help is realy appreciated
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by:evopann
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well folks I dont know what to do still not working any more Ideas
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by:ShineOn
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Nope.  Have you posted at the Novell Support forums?  They may have a better idea than us.
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by:evopann
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by:evopann
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ShineOn I really have appreciated your concern and Ideas suggestions you have given me with this issue
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by:ShineOn
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Two questions:

1)  How much free disk space is on the Vista PC's C: drive?
2)  Is there a TEMP environment variable set on the Vista PC?

I wonder if this has anything to do with how Word / Excel behave in a "normal" environment, using lots of temp space prior to actually writing the file.   I think I've seen something, somewhere, about Vista and temp space, as well.    I know I have seen problems with IE and downloading files, because of the goofy-ass way IE downloads to a temp area and then rewrites the file from the temp area (instead of just renaming it or something similarly non-wasteful.)

The clue, I think, is in the extreme growth of the Excel files.  Something is funky with your Vista and how Word/Excel handle saving an updated file to a redirected location.  

I've also seen mention about a hotfix you have to contact Microsoft for, but I don't know if that applies to this situation or not - I haven't been able to find the KB article.

Don't give up on NetWare just because Vista sucks.  Wait and see (like most businesses) if the Vista SP1 fixes some of these app incompatibility issues and other bugs.
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by:evopann
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sorry so late in responding for fun I mapped a drive to our e-mail server (Novell 6.5 sp6) same as our data server and could save and open both (office 2003 ) word and excel  .doc .xml  no problem
Tried  mapping on data server still same problem have contacted Novell for there are no differences in setup of servers I posted on a novell client  forum and many people having same problem no one seems to have an answer  as far as your questions  80+ gig free on vista no other apps than Office 2003 and the Novell client 1.0  2 exe   temp max 1024mb
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by:ShineOn
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It's odd that it works on one NetWare volume but not on another.  If the only difference is SP6 vs SP8 then I wonder if something with SP8 is affecting how the mapped drive responds.  I don't see SP8 on the Novell support website - I wonder if it was pulled.  The last SP I see out there today is SP7, released October, 2007.  You're sure you're on NetWare 6.5 SP8, right?

There is an update 3 available for the Vista client, released 6 December, 2007.  Maybe that has a fix.
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by:evopann
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I'm sorry sp6 on both typo error earlier I will check client update 3 in morning
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evopann earned 0 total points
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well now  hope this makes sense traditional  and nss   is the issue  vista needs the nss volume any way that is what I've been told and wil take about 6 to 8 hrs  to convert the volumes my director  said we will discuss it but not sure he is willing to do that we were only testing vista anyway
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by:ShineOn
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You should only need to be on traditional volumes if the volume is small or is used for a BorderManager cache.  NSS is the way to go.
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by:evopann
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yes  i understand something to do with the way  the last consultant updated the system any way glad to know the why I appreciate your help and am hoing to award the points to you for your
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by:ShineOn
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No need - you can simply ask for the question to be closed, with refund, because you found the answer yourself.  Be sure to include a link to the question, when you post the request to Community Support.
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by:Vee_Mod
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Closed, 500 points refunded.
Vee_Mod
Community Support Moderator
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