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Mailbox Manager Settings Recipient Policy for Deleted and Sent Items will not apply

Posted on 2007-11-30
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Last Modified: 2008-02-01
I have two mailbox stores with 2 recipient policies for each store.  Each store has one policy for setting email addresses and one for setting mailbox settings.  There is also the default policy for a total of 5 Recipient Policies.  In the mailbox manager setting policy I have specified that I wanted the Deleted items to be permanently deleted after 60 days with no size limit set.  The sent items are set to delete permanently after 90 days with no size limit set.  I have naorrowed the filter to one specific user, applied the policy and then manually launched the mailbox management process.  I received the mailbox management report and then check the specific user's deleted and sent items.  The messages that fit the criteria are still present.  I have used ldp.exe to view this user and do not see any msExchPoliciesIncluded listed.  Below I've listed the policy orders.

1. Email Setting Store 1
2. Mailbox Setting Store 1
3. Email Setting Store 2
4. Mailbox Setting Store 2
5. Default Policy

Policy 2 has the filter changed for the specific user.  Policy 1's filter is set for all exchange recipients.
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Question by:2PiFL
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9 Comments
 
LVL 19

Expert Comment

by:SteveH_UK
ID: 20387465
The Recipient Update Service is responsible for stamping Active Directory with policy information.  If the attributes are not showing up in AD (using ldp) you may want to force RUS to run directly, using Exchange System Manager.  After you have done this, check that the policies are applied.

Remember as well that you have to wait for Active Directory replication and for Exchange to recognise the configuration changes.
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Expert Comment

by:SteveH_UK
ID: 20387468
Also make sure that the Mailbox Manager process is enabled for the server you want to run it on, on the server node.
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LVL 16

Author Comment

by:2PiFL
ID: 20388330
RUS has been forced to run directly using Exchange System Manager.  Mailbox Manager is also enabled and set to run once a week on the Exchange server.
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LVL 16

Author Comment

by:2PiFL
ID: 20395663
I forced RUS to run on Saturday and checked Monday morning to see if policy number 2 applied to my filtered user, but it still hasn't.
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LVL 19

Expert Comment

by:SteveH_UK
ID: 20397866
Can you confirm that the user is included in the query, using LDP.

Also, turn on diagnostic logging for the Recipient Update Service on the server node.

Also, check the msExchPoliciesExcluded attribute, and the gatewayProxy attributes.

Finally, look at http://support.microsoft.com/kb/328738 and see whether it helps if you "apply" the policy (described in the article).
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LVL 16

Author Comment

by:2PiFL
ID: 20398351
In LDP under domain | configuration | services | microsoft exchange | domain | recipient policies I do not see any filtered users when I look at each of the policies.  Is there a different location I should be looking in ldp?

I didn't see an RUS option under diagnostic logging.

What am I checking for in those attributes.

I have applied the policy, but have not rebuilt or updates the RUS afterwards.
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Accepted Solution

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2PiFL earned 0 total points
ID: 20430297
It turns out that the first policy that was being applied had mailbox setting properties that were enabled.  This meant that the second policy did not apply because the first one did.  Once I consolidated policies to one for each store the policies applied correctly.-
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Expert Comment

by:modus_operandi
ID: 20449428
Closed, 500 points refunded.
modus_operandi
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