Solved

scan.msi

Posted on 2007-11-30
4
7,860 Views
Last Modified: 2008-07-26
I am trying to install a program, and I get a request for the "scan.msi" file.  However, I have no idea where or how to find or get this file.

Can someone please help me?

Thanks.
0
Comment
Question by:JamesHBaker
4 Comments
 
LVL 32

Expert Comment

by:and235100
Comment Utility
I take it that you have some HP software installed?
This is the usual cause. It may be a printer or scanner?
Try updating your scanner/printer software from the HP website - or post a hijackThis log - so we can tell which program is causing the problem:
http://www.trendsecure.com/portal/en-US/threat_analytics/hijackthis.php
Just run the scan, and export the log file.
Post it to the question.
Have a look in msconfig (start, run, type msconfig <hit enter>) - for any HP ink monitoring software. If you take the tick(s) out, then restart - you shouldn't see the request for scan.msi anymore.
0
 
LVL 91

Accepted Solution

by:
nobus earned 250 total points
Comment Utility
from this page :
http://forums1.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=1014990&admit=-682735245+1196498501462+28353475

Completely uninstall.
Restart.
Run the Windows Install Cleanup utility. This is available as a free download from Microsoft.com. I've attached the file for your download, or go to the site below.
Here is a link: http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe
*Note: This software only works with Windows 2000/XP.
Within that utility, after the AIO has been uninstalled, remove any AIO related installs from this utility (AIO_Scan, Scan, etc.).
Reboot again.
Reinstall.

After that, it worked as it was designed to.
0
 
LVL 1

Expert Comment

by:Computer101
Comment Utility
Forced accept.

Computer101
EE Admin
0

Featured Post

Are end users causing IT problems again?

You’ve taken the time to design and update all your end user’s email signatures, only to find out they’re messing up the HTML, changing the font and ruining the imagery. What can you do to prevent this? Find out how you can save your signatures from end users today.

Join & Write a Comment

NTFS file system has been developed by Microsoft that is widely used by Windows NT operating system and its advanced versions. It is the mostly used over FAT file system as it provides superior features like reliability, security, storage, efficienc…
If you need to start windows update installation remotely or as a scheduled task you will find this very helpful.
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

763 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now