Solved

scan.msi

Posted on 2007-11-30
4
7,880 Views
Last Modified: 2008-07-26
I am trying to install a program, and I get a request for the "scan.msi" file.  However, I have no idea where or how to find or get this file.

Can someone please help me?

Thanks.
0
Comment
Question by:JamesHBaker
4 Comments
 
LVL 32

Expert Comment

by:and235100
ID: 20387255
I take it that you have some HP software installed?
This is the usual cause. It may be a printer or scanner?
Try updating your scanner/printer software from the HP website - or post a hijackThis log - so we can tell which program is causing the problem:
http://www.trendsecure.com/portal/en-US/threat_analytics/hijackthis.php
Just run the scan, and export the log file.
Post it to the question.
Have a look in msconfig (start, run, type msconfig <hit enter>) - for any HP ink monitoring software. If you take the tick(s) out, then restart - you shouldn't see the request for scan.msi anymore.
0
 
LVL 91

Accepted Solution

by:
nobus earned 250 total points
ID: 20387393
from this page :
http://forums1.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=1014990&admit=-682735245+1196498501462+28353475

Completely uninstall.
Restart.
Run the Windows Install Cleanup utility. This is available as a free download from Microsoft.com. I've attached the file for your download, or go to the site below.
Here is a link: http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe 
*Note: This software only works with Windows 2000/XP.
Within that utility, after the AIO has been uninstalled, remove any AIO related installs from this utility (AIO_Scan, Scan, etc.).
Reboot again.
Reinstall.

After that, it worked as it was designed to.
0
 
LVL 1

Expert Comment

by:Computer101
ID: 20546159
Forced accept.

Computer101
EE Admin
0

Featured Post

Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

If you get continual lockouts after changing your Active Directory password, there are several possible reasons.  Two of the most common are using other devices to access your email and stored passwords in the credential manager of windows.
For both online and offline retail, the cross-channel business is the most recent pattern in the B2C trade space.
This video Micro Tutorial explains how to clone a hard drive using a commercial software product for Windows systems called Casper from Future Systems Solutions (FSS). Cloning makes an exact, complete copy of one hard disk drive (HDD) onto another d…
Windows 8 came with a dramatically different user interface known as Metro. Notably missing from that interface was a Start button and Start Menu. Microsoft responded to negative user feedback of the Metro interface, bringing back the Start button a…

914 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

17 Experts available now in Live!

Get 1:1 Help Now