Solved

Outlook Global Address list using Exchange

Posted on 2007-11-30
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Last Modified: 2012-08-13
Hey All,

I'm at the end my rope, I have googled, forumed, and even on this site I have not found a fully completed answer.

I set up a brand new 2003 server domain.  installed exchange 2003 on member server.  when i use outlook 2003 client to create a new message; i hit To: and the e-mail addresses show up as such:

/O=xxx/OU=xxx/CN=xxx/CN=xxx.

instead of user@domain.com

Also the e-mail type is listed as EX instead of SMTP.

From what I have researched this is the Exchange address instead of the SMTP email address.  If I upgrade to outlook 2007, the problem goes away.  but i cant afford to upgrade whole organization now.

What the heck is this about!!!

How can i get the proper e-mail address format  to display in Outlook 2003???
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Question by:vihunter
5 Comments
 

Expert Comment

by:jamesd84
ID: 20387384
I would start by checking the recipient policies, make sure you add the domain exchange is responsible for correctly in here - and that it is an SMTP domain (@yourdomain.com). Set this as the primary address in the default policy. This will then generate the correct email addresses in the global address list automatically.

Go to: Exchange system manager > Recipients > Recipients Policy

Cheers
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Author Comment

by:vihunter
ID: 20387442
I have tried all of the OTC remedies. Nothing works.  IT seems like a common problem, but I find no answer at the end of every thread.
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Accepted Solution

by:
Sembee earned 500 total points
ID: 20387899
The reason you haven't found a solution is because you don't have a problem.
That is how the GAL is displayed in Outlook 2003 and I don't believe it can be changed. Exchange/Outlook does not use SMTP for internal messages, it uses another format and the address you are seeing is what it uses. The display format was changed in Outlook 2007, but that is all it is - a display. Exchange and Outlook will work correctly.

Simon.
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Expert Comment

by:kimnoodnic
ID: 20834167
I read several articles that support this statement. BUT, I am using exchange 2003 with Outlook 2003 and not all users show up using the EX format. I have a certain set of users, that no matter who tries to add them to a personal contact list, they always show up in EX format. All other exchange email address format to SMTP. Any thoughts there?
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LVL 104

Expert Comment

by:Sembee
ID: 20853960
kimnoodnic - this is an old question. Unlike a forum it is not possible to "bump" questions back up the list. The only people who will see your post are those that have already participated. Instead you should post your question as a new question in the Exchange Server Zone which will allow other experts the chance to see the question and respond.

Simon
Exchange Server Zone Advisor.
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