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Install Shield Error

Posted on 2007-12-01
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Last Modified: 2012-08-13
We have a MS Windows 2003 Enterprise terminal server that has recently had the ACCPAK accounting program installed and then uninstalled. After the removal of the product using their removal tool we began having problems installing other programs. We attempted to install the Intel RAID Web Interface to be able to access our RAID array (through localhost) but during that installation an error window came up with the following "The installscript engine is missing from this machine. If available, please run ISScript.msi, or contact your support personnel for further assistance". We checked the version of the install.exe (V-7) and installed ISScript version 7  with the same result. We re-installed service pack 2 and had the same result. Thanks
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Question by:Generator
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LVL 29

Expert Comment

by:Alan Huseyin Kayahan
ID: 20389120
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Author Comment

by:Generator
ID: 20389396
MrHusy
We have tried version 7 to 10 - no luck.
Thanks
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Generator earned 0 total points
ID: 20457453
The solution turned out to be related to the ACCPAC pervasive database. It was still running on the server even though the software was removed. Once that service was stopped and not allowed to restart everything else seemed to work fine.
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by:Vee_Mod
ID: 20507360
Closed, 500 points refunded.
Vee_Mod
Community Support Moderator
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