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Cannot recognize DVD drive in laptop. Get code 10 error looking for device driver which doesn't exist

Posted on 2007-12-01
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Have a Slimtype DVD A DS8A1H ATA Drive in a HP Pavilion DV9334 laptop. Get an explanation mark in the Device Manager. Running Windows Vista. Get an error message. This device cannot start (Code 10). Tried finding device drivers for this device on the HP website and internet to no avail. Even tried another drive and same problem. THis drive is Optiarc DVD RW AD-7503A ATA Drive. Tried Reg-cure to fix it an it doesn't. Any suggestion would be greatly appreciated.
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Question by:cwillini
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12 Comments
 
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Expert Comment

by:Callandor
ID: 20389005
You don't need specific drivers for a DVD drive; you only need the right motherboard chipset drivers, and in this case you need the one for the Vista type that you are running.    http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=3376901&lc=en&cc=us&dlc=en&lang=en&cc=us&I1.y=0&I1.x=0
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Expert Comment

by:willcomp
ID: 20389182
Uninstall the drive in Device Manager, reboot, and allow Vista to reinstall drive.
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Author Comment

by:cwillini
ID: 20389307
Neither one of those will work. I had to go into the registry and delete the lower filters and the upper filters and now the laptop does recognize the drive. I just have to reinstall the burning software because it doesn't recognize the drive. Windows Media does not Roxio. Thanks for your comments and concern.
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by:Callandor
ID: 20389373
Ok, that's good to know for future reference, because this article doesn't include error 10: http://support.microsoft.com/default.aspx?scid=kb;en-us;314060  This may be a Vista-specific version of the problem.  Since you solved the problem yourself, you can get a refund of your points and this question can be saved for others with similar problems.
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by:willcomp
ID: 20389919
@Callandor --> new one on me also.
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Author Comment

by:cwillini
ID: 20390101
Apparently, The Code 10 could mean multiple problems. In this case, you have to know which registry entry is for the DVD. Under the the specific registry entry, you have to delete the lower filters entry and the upper filters entry. You really have to be careful to make sure you pick the right one, because there are other registry entries that have lower filter and upper filter entries. When I deleted the lower and upper filter values, the device manager recognized the DVD drive. Then you have to uninstall and reinstall the burning software to get the DVD to be recognize. IN the is case it is Roxio software.
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LVL 32

Expert Comment

by:willcomp
ID: 20390265
We are very familar with upper and lower filters in the registry. Your behavior (Code 10) was not what we have seen before with filter problems. The Roxio software is what created the registry entries (Nero does the same).
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by:cwillini
ID: 20393428
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by:Callandor
ID: 20393469
It seems to refer to the same error codes in the article I mentioned, but no mention of what to do with an error 10.  Removing upper and lower filters doesn't do any harm, though.
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Author Comment

by:cwillini
ID: 20393490
Your article referred to Code 31 errors not code 10 errors even though the solution was similar. I am guessing the burning software originally caused the problem. Since I did not know what happened originally, it is hard to reveal what caused the problem. I was trying to fix the problem for a client. Thanks for your advice.
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