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Cannot connect to Exchange after rebooting computer

Posted on 2007-12-02
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Last Modified: 2010-03-06
I am using Outlook 2007 to connect to Exchange my Small Business Server 2003 server. It has been setup for over a year with no problems.  Today I rebooted my computer and now Outlook cannot connect to the Exchange server.  I tried removing the Exchange account from my Mail Settings (through control panel), but when I try to add it back it says "Connection to Microsoft Exchange is unavailable".  I have not change any settings on my computer.  The last software that was installed was Tom Tom home (GPS navigation software).  I have other computers on the network and they can connect with no problems.  I also logged onto another computer with my credentials and was able to add my Exchange account there.   So it definitely sounds like an issue just with this computer.  Any suggestions, besides reloading the OS, would be greatly appreciated.
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Question by:hostw3
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Expert Comment

by:mass2612
ID: 20392232
Hi,

Are you able to ping the server name using the NetBIOS name from your workstation?
i.e.
ping SERVERNAME

Can you also try to browse to http://SERVERNAME/exchange
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Author Comment

by:hostw3
ID: 20392383
Yes, I can ping and connect via http://office/exchange.  I also have two network drives that are connected and I can browse with no problems.
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LVL 16

Expert Comment

by:2PiFL
ID: 20392595
Go to Services and make sure all the Exchange services are running.  Also, go to System Manager and make sure the store is online.
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Expert Comment

by:mass2612
ID: 20392668
Have you tried starting outlook for the /cleanprofile switch.

http://office.microsoft.com/en-us/outlook/HP012185891033.aspx
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Expert Comment

by:and235100
ID: 20392673
You could try running system restore to a stage back to where it worked - then, you should be able to isolate what software installation/windows update caused the issue.
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/systemrestore.mspx
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Author Comment

by:hostw3
ID: 20400909
I have resolved the problem.  I logged on locally (meaning not onto the domain).  I then renamed my 'domain' profile directory then logged back onto the domain.  I had to transfer a few settings, but everything works.  Thanks for the responses.
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