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SBS Backup Report Page Cannot Be Found

Posted on 2007-12-02
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Last Modified: 2010-04-21
I have an SBS 2003 server on a small network.  I use the standard SBS Backup and frequently go into  Server Management Home Page, click Backup and I can see the status of the daily backups with hyperlinks to details.  A few weeks ago the page began returning an HTTP 400 page not found.  I do not appear to have any other problems with IIS, other pages in Server Management or the Backups themselves.  I have reconfigured the backup a couple times making innocuos changes to see if it would restore the page.  I can see the changes are happening and the backups are being made with no Backup errors in the logs.  While using the wizard to reconfigure the backup works fine, it does not restore the log/report page.  Not seeing anything unusual in the Event logs.  To my knowledge I have loaded nothing recently that would account for this.  I do routinely load the MS recommended security patches, but I cannot say yes or no whether the load of one of those coorelates to the loss of the page.

(I am on SBS 2003 R2, Service Pack 2)

Suggestions.....please
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Question by:ububba
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6 Comments
 
LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 20393098
This can be caused by Windows Server 2003 SP2.  Be sure you've applied the appropriate patch:
http://blogs.technet.com/sbs/archive/2007/04/24/common-networking-issues-after-applying-windows-server-2003-sp2-on-sbs.aspx

Jeff
TechSoEasy
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Author Comment

by:ububba
ID: 20395939
I don't see anything in that blog that applies, here is an explicit statement: "The steps in the troubleshooting section below should only be used in cases where you are seeing one of the symptoms below and the only thing that has changed is that you've recently installed SP2."

My symptom is not on the list.  I did not just apply SP2 (I did it on September 4th).  This page has worked without issue until a couple weeks ago.
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LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 20399871
I didn't realize that the blog post was incomplete... sorry about that.  In any event, please see http://support.microsoft.com/kb/936594 which is the "appropriate patch" I was referring to.

You'll see in that list of symptoms:
"You can only connect to Web sites that are hosted on the server or on the Internet by using a secure sockets layer (SSL) connection. In this scenario, you cannot connect to a Web site that does not use SSL encryption"

The backup report screen in the Server Management Console doesn't use SSL.

Jeff
TechSoEasy
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Author Comment

by:ububba
ID: 20417785
The resolution section just offers hotfix 936594.  I checked, it was already loaded, but I loaded it again just in case.  It didn't help.  The remainder was a "Work Around".  Do I also need to carry out the work around steps?  I am little confused, the article addresses:  "You may experience network-related problems after you install Windows Server 2003 SP2 or the Scalable Networking Pack on a Windows Small Business Server 2003-based computer".  Neither seems to apply.  I am running SP2, but it was installed when the server was built in September.

I did notice another issue I hadn't noticed before.  I have the standard server performance reports emailed out to me.  I must confess I have been somewhat lax in looking at them :-(  I looked at the email of todays report and there is no content there, it just says "Bad Request (Invalid Hostname)".  Looking back, the last time I had a report with content was on 11/18.  A few days before that SharePoint began logging regular errors connecting STS_Config.  I don't use SharePoint, but I brought up the admin page and it came up just fine.

Still confused....
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LVL 74

Accepted Solution

by:
Jeffrey Kane - TechSoEasy earned 250 total points
ID: 20418742
You should definitely make sure that your NIC drivers are the latest available, but otherwise the hotfix does everything else for you.

With regards to being able to open the SharePoint admin page... that doesn't tell you if SharePoint is working.  You need to open http://companyweb to find that out.

Anyhow... did you happen to change the default web site configuration at all?  (Adding a Host Header to it)?
See: http:Q_21393340.html#a13813056

Jeff
TechSoEasy

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Author Closing Comment

by:ububba
ID: 31413718
Companyweb has been opening just fine and still does.  I am not logging that STS_config connect error every day.  It may be a performance timeout or something that I'll check into.  The daily performance report always shows a period where too much memory is allocated to processes....not sure if that is a serious error or there is just never enough....Anyway, back to the original problem:
As far as I know, I did not change the default web site configuration.  I am amateur that is not really that adventurous.  I like to leave most things alone if they are working.  I tracked down the default website in the IIS admin.  Went to advanced website config.  Seemed like a llittle thing, but I noticed Multiple Identities was assigned to my LAN IP, while SSL was assigned to "any unassigned".  I switched the first one to "any unassigned" as well.  After I applied the change, the Backup Page WORKS!  I'm not sure if the value change was what did it or if just applying a change reset something.  Anyway, my other pages work as well, like server performance report, so I am sure when the next email comes out it will be fine as well.  Thanks for sticking with it and rolling out the suggestions.....you da man!
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