Solved

How do I get my email "message tracking" in exchange working when the "log file diretory" gives me an error-An error occurred during a call to Windows Management Instrumentation

Posted on 2007-12-02
9
2,773 Views
Last Modified: 2008-08-11
When I attempt to use the Message Tracking Center in Exchange System Manager, I receive the following error:
The check could not be completed. Check to see that the microsoft exchange management service is running in all exchange 2000\2003 installations


I also see a similar error in the message tracking log file path when I go to the properties of our server, except it gives ID no: 80041013.

Here is what I have done so far:
1. Checked that Windows Management Instrumentation service is started
2. Checked that Exchange Management service is started
3. Ensured that Service and Local Service are listed in the "Impersonate a client after authentication" security setting

This is the only Exchange server in our environment and re-installation is not an option.
0
Comment
  • 4
  • 3
9 Comments
 
LVL 29

Expert Comment

by:mass2612
ID: 20393366
Hi,

I would try installing the Exchange tools onto a workstation and see if you can open and run the message tracking tool from the workstation. If that works then you should be able to re-install only the Exchange tools on the server.

Installing Exchange System Manager on Windows XP
http://msexchangeteam.com/archive/2004/06/29/168919.aspx
0
 

Author Comment

by:George_James_O_Donnell
ID: 20393431
Thanks mass2612

How do I install just the ESM admin tools only on the xp box?
0
 

Author Comment

by:George_James_O_Donnell
ID: 20393465
Ignore the last comment....I worked out how to install it thanks
0
Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.

 

Author Comment

by:George_James_O_Donnell
ID: 20393508
Hi maas2612

I got all that installed...tried to run the message tracking and was given an error the minute i tried to enter a server name....unknown error has occurred  id no 8003003 exchange system manager

Does this ring any bells....thanks
0
 
LVL 29

Expert Comment

by:mass2612
ID: 20393536
Try checking the properties of the Exchange Management Service on the server. Open Computer Management > Services > Microsoft Exchange Management Service > Log on > Make sure that the "Allow service to interact with desktop" is not ticked.
0
 

Author Comment

by:George_James_O_Donnell
ID: 20394760
Thanks mass2612

Got it working on the server because of you last comment. Turns out the management service was still set to being logged on as administrator rather than local system. This happen when i was informed to set all exchange services to be set to log on as admin while I run a repair on the exchange system. The repair had reset all service log on's back to local account bar the M Exchange service. When i reset this myself manually the message centre started to work. Great, well done...thanks for you assistance in this matter.

I would like to also ask you another question if I may?
0
 
LVL 29

Expert Comment

by:mass2612
ID: 20398085
No worries. Glad I could help. Feel free to ask away.
0
 
LVL 1

Accepted Solution

by:
Computer101 earned 0 total points
ID: 21156649
PAQed with points refunded (125)

Computer101
EE Admin
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Follow this checklist to learn more about the 15 things you should never include in an email signature from personal quotes, animated gifs and out-of-date marketing content.
This article explains how to install and use the NTBackup utility that comes with Windows Server.
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…

778 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question