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Error with HTML editor

Posted on 2007-12-03
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Last Modified: 2008-02-01
Hi, A client uses snippetmaster (Editor), and she has just asked me what this means.  Unfortunately never having used snippetmaster before I do not know...can anyone shed some light on it please?

Warning: file_exists() [function.file-exists]: open_basedir restriction in effect. File(/usr/local/lib/php/extensions/no-debug-non-zts-20060613/../../../../../../home/ioncube/ioncube_loader_lin_5.2.so) is not within the allowed path(s): (/home/wwwblos:/usr/lib/php:/usr/local/lib/php:/tmp) in /home/wwwblos/public_html/snippetmaster/index.php on line 3

PS I have tried their user forum, no answer yet, so hoping the error is general enough for someone to help on here...or the error looks like a missing page...or something..:)
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Question by:wood1e
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Expert Comment

by:steelseth12
ID: 20395062
Safe mode is probably on .

Have a look at

http://www.php.net/manual/en/features.safe-mode.php

and also

http://www.php.net/manual/en/function.file-exists.php

Basically what it means is that the file your client is trying to open is outside the allowed directory tree.

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Author Comment

by:wood1e
ID: 20395071
So it could be a case of her having moved the index.php file from snippetmaster folder to 'somewhereelse/'  folder?
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steelseth12 earned 2000 total points
ID: 20395096
No. From what i can see its trying to check if ioncube is installed on the system. Your client probably being on a share host doesnt have access to resources outside his document root.

He could try and contact his hosting provider but in most cases they will refuse to make any changes.
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Author Comment

by:wood1e
ID: 20395117
yes I see...I will get on to the hosting company..  Cheers
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LVL 20

Expert Comment

by:steelseth12
ID: 20395124
From snippetmaster website it looks like there are 2 flavors. On encrypted with Zend Optimizer and the other with Ioncube.

http://www.snippetmaster.com/requirements/loaders.php

Tell your client to try the zend optimizer version, as it comes bundled with php and it doesnt matter if safe mode is on
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