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"error 1706: no valid source could be found for product symatec antivirus. the windows installer cannot continue".

Posted on 2007-12-03
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Last Modified: 2013-11-22
whenever I right click on a my desktop icon, I get a loading task of symantec antivirus saying "please wait while windows configures symantec antivirus" and it begins looking for the source directory, which is already installed on my workstaion. when i hit cancel, i get an error mesage reading "error 1706: no valid source could be found for product symatec antivirus. the windows installer cannot continue". i hit ok and then i finally get the right click options for the icon, ie: properties,manage..........etc.  
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Question by:thweattne
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Irosha earned 500 total points
ID: 20395767
can't you uninstall the symantec from the Add\Remove Programs of windows ????
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by:yasserd
ID: 20396197
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by:war1
ID: 20396214
Hello thweattne,

Uninstall Symantec Antivirus with windows installer cleanup utiltiy
http://support.microsoft.com/default.aspx?kbid=290301

Then reinstall Symantec AV and add all updates.

Hope this helps!
war1
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by:war1
ID: 20396225
thweattne,

Are you using Norton Antivirus or Symantec Corp AV?  If the former, use SymNRT Cleanup Utility to remove
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005103109480139
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Author Closing Comment

by:thweattne
ID: 31412313
I was able to remove the software from the add remove programs, reboot pc then reinstalled Symantec.  Problem was resolved.  Thanks
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by:yasserd
ID: 20398453


BTW, even if it is Blackmal causing the problem you will need to reinstall the antivirus.
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