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Outlook clients can't see other folders once mailboxes were migrated to new exchange server

Posted on 2007-12-03
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Last Modified: 2010-04-21
We have recently built a new exchange 2003 server that is in the same site as our old one.  We were able to use the system manager to move mailboxes from one server to the other.  However, when outlook opens the moved mailbox; we are only able to see the inbox folder, clicking into other folders or areas (contacts, calendar etc.) freezes outlook. I've used exchange best practices tool and nothing seems to be wrong.  Never seen this problem before.
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Question by:sleepcenter
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Expert Comment

by:Sembee
ID: 20396729
Are the clients in cached mode?
Are the mailboxes large?
I have seen something similar with Outlook updating itself. I have also seen something similar which required the OST file to be deleted and then recreated. However never been able to pin down the exact cause and it didn't affect everyone.

Simon.
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Author Comment

by:sleepcenter
ID: 20397132
the clients are not in cached mode.
Mailboxes can range from 50 to ~300 mb which isn't to large.
There isn't an ost file for the accounts that I've checked so far.  
If I log into web mail I don't have any problems accessing any folders/subfolders, contacts etc.
We did have an ssl certificate setup for web mail before this all happend.  I did remove the settings for that though.  I should have said this earlier this is all on 1 box for now.
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LVL 104

Expert Comment

by:Sembee
ID: 20398005
SSL certificate wouldn't be the cause of the problem. Outlook doesn't use that. Even if it was, I would expect it to be with all folders.

Have you tried moving one mailbox back to see if the problem is resolved or follows?

Simon.
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Author Comment

by:sleepcenter
ID: 20400007
I moved a mailbox back to the old server and it works fine.
The servers are at the same patch level.  
I am also finding that I can't get into public folders within the system manager and/or the help utility.
it errors and freezes up.
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Accepted Solution

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Sembee earned 500 total points
ID: 20400129
There was a problem with Internet Explorer 7 on the actual server that caused a problem with ESM Help. I believe that was fixed by an update a while ago though.
Have you replicated any public or system folders across to the new machine?

If it continues to play up, I would call it a bad build and be looking to move everything back, removing Exchange, dropping the machine in to a workgroup and rebuilding it. Exchange servers should work straight out of the box - if they don't then something isn't working correctly. I would prefer to spend a few hours rebuilding it until it is right rather than trying to fix it from the word go. Would you accept a brand new car that needed to spend a week in the repair shop before you could use it?

Simon.
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Author Closing Comment

by:sleepcenter
ID: 31412354
I stopped replicating the public folders and viola everything is fine.  Clients can open all folders again.  Looks like there's some corrupt folders in there?  I'll just copy them manually as there isn't to much in there.
Thanks for your help.
Thanks
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