Solved

Outlook clients can't see other folders once mailboxes were migrated to new exchange server

Posted on 2007-12-03
6
167 Views
Last Modified: 2010-04-21
We have recently built a new exchange 2003 server that is in the same site as our old one.  We were able to use the system manager to move mailboxes from one server to the other.  However, when outlook opens the moved mailbox; we are only able to see the inbox folder, clicking into other folders or areas (contacts, calendar etc.) freezes outlook. I've used exchange best practices tool and nothing seems to be wrong.  Never seen this problem before.
0
Comment
Question by:sleepcenter
  • 3
  • 3
6 Comments
 
LVL 104

Expert Comment

by:Sembee
ID: 20396729
Are the clients in cached mode?
Are the mailboxes large?
I have seen something similar with Outlook updating itself. I have also seen something similar which required the OST file to be deleted and then recreated. However never been able to pin down the exact cause and it didn't affect everyone.

Simon.
0
 

Author Comment

by:sleepcenter
ID: 20397132
the clients are not in cached mode.
Mailboxes can range from 50 to ~300 mb which isn't to large.
There isn't an ost file for the accounts that I've checked so far.  
If I log into web mail I don't have any problems accessing any folders/subfolders, contacts etc.
We did have an ssl certificate setup for web mail before this all happend.  I did remove the settings for that though.  I should have said this earlier this is all on 1 box for now.
0
 
LVL 104

Expert Comment

by:Sembee
ID: 20398005
SSL certificate wouldn't be the cause of the problem. Outlook doesn't use that. Even if it was, I would expect it to be with all folders.

Have you tried moving one mailbox back to see if the problem is resolved or follows?

Simon.
0
Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

 

Author Comment

by:sleepcenter
ID: 20400007
I moved a mailbox back to the old server and it works fine.
The servers are at the same patch level.  
I am also finding that I can't get into public folders within the system manager and/or the help utility.
it errors and freezes up.
0
 
LVL 104

Accepted Solution

by:
Sembee earned 500 total points
ID: 20400129
There was a problem with Internet Explorer 7 on the actual server that caused a problem with ESM Help. I believe that was fixed by an update a while ago though.
Have you replicated any public or system folders across to the new machine?

If it continues to play up, I would call it a bad build and be looking to move everything back, removing Exchange, dropping the machine in to a workgroup and rebuilding it. Exchange servers should work straight out of the box - if they don't then something isn't working correctly. I would prefer to spend a few hours rebuilding it until it is right rather than trying to fix it from the word go. Would you accept a brand new car that needed to spend a week in the repair shop before you could use it?

Simon.
0
 

Author Closing Comment

by:sleepcenter
ID: 31412354
I stopped replicating the public folders and viola everything is fine.  Clients can open all folders again.  Looks like there's some corrupt folders in there?  I'll just copy them manually as there isn't to much in there.
Thanks for your help.
Thanks
0

Featured Post

Does Powershell have you tied up in knots?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Are you irritated by repeating emails issue in Microsoft Outlook 2016 after recent update ?  Lets’ see how to resolve and prevent duplicate emails in the Outlook 2016 using some simple techniques.
How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…

756 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question