outlook 2003 keeps asking for password

is the user logged onto the domain?
have you recreated the outlook profile?
are you using RPC/HTTP to connect (Outlook Anywhere)?

yes th euser is logged into the domain but i will double check
i have not recreated teh profile what is teh best way to do this as if i loose anything i can just pack my bags.
i will check on rpc/http where is that in outlook?

he is now telling me he took out the hard drive from a identical laptop and put it in this laptop could that be the issue what would be teh best thing to check first?

umm that's not really good.  whenever you do that, the hard drive has the old computer name stored on it.  but the new laptop will have a different name.  I would first suggest going into the system properties & "refreshing" the computer name and the domain it is logging onto.  However, make sure you have a local user setup & you know the password to log onto the computer locally b/c i've seen instances where after setting the computer name & "rejoining" the domain it can sometimes not allow you to log back onto the domain after a reboot.  

you should probably go into Active Directory Users & Computers & find the name of his computer & delete it from AD before doing all of this on his laptop.

i found that he was getting the same ip address as the old email server as i brought it up to troubleshoot. what would be teh best way to let teh laptop have the ip address? and take it from the old server?

the laptop is getting the same IP address as the old email server?  are you saying it sees the email server's former IP address or it is being assigned the former email server's old IP address?

if it's being assigned that address you can just assign it an available IP address instead of using DHCP.

If it's seeing the Exchange server's old IP address & not the new one then you can open up a dos box & type ipconfig /flushdns to see if it'll pick up the new exchange server's IP address.


sorry but i'm not really picking up on what you're saying.

sorry it was assigned through dhcp the same ip address as out backup email server that was in a offsite location. i have since brough this server onsite to migrate some things i had finished. when i turned this server on itially it reciueved teh ip address 17 but since i was done i turned it off then when we truned this laptop on it recieved teh ip address 17. i have since changed to manuall ip address on teh laptop and it is working fine. my question what is teh best way to get this laptop to recieve this ip adress or a different one from dhcp?

well i would try going into Active Directory Users & Computers & remove the computer account from Active Directory.  That'll allow the computer to "re-register" itself on the network thus getting a new IP address from the DHCP server.

remove the laptop or the server? teh server is decomishined and he is currently working on the laptop?

go to Active Directory Users & Computers on your domain controller.  Expand the list of computers.  Find the laptop & remove it.  The laptop will need to be rebooted though.