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outlook 2003 keeps asking for password

Posted on 2007-12-03
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Last Modified: 2012-08-14
the owner of teh companyt outlook keeps asking for his password when mail comes in from exchange. we type the password and it takes it but i dont want to have it keep asing i checked send recieve setting security and that is not set. when it is in cached mode it asked for a password to a old exchange server we had and when i take cahced mode off it asks for the password for teh current exchange

1. how do i get it to stop asking for the password and
2. in cached mde how do i make it connect to the current server not a old one?

p[lease help
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Question by:zenworksb
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11 Comments
 
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Expert Comment

by:wfcraven12
ID: 20396616
is the user logged onto the domain?
have you recreated the outlook profile?
are you using RPC/HTTP to connect (Outlook Anywhere)?
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Author Comment

by:zenworksb
ID: 20396639
yes th euser is logged into the domain but i will double check
i have not recreated teh profile what is teh best way to do this as if i loose anything i can just pack my bags.
i will check on rpc/http where is that in outlook?
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wfcraven12 earned 500 total points
ID: 20396677
recreating the profile is pretty easy (and safe).  this is assuming the user's emails are all on the exchange server.  but do the following to create a new profile.

go into control panel
open Mail
click on Show Profiles

Now click on Add to setup a new profile.  Setup the user's email with the new settings.  Then you'll go back to the window where the profiles are listed.  change the selection from "Always use the following profile" to "Prompt for Profile".  

Now open Outlook back up so that it prompts for a profile.  select the new one & see what happens.  If it takes & everything is where it needs to be then go back into the Mail settings in Control Panel & set it to always use the new profile instead of prompting.  Don't delete the old profile.  there may be some type of setting from the old profile that you may have to go back to & reference.


Try it on a test user or yourself before doing it with his.  that way you'll be able to go in there with confidence.
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Author Comment

by:zenworksb
ID: 20396711
he is now telling me he took out the hard drive from a identical laptop and put it in this laptop could that be the issue what would be teh best thing to check first?
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Expert Comment

by:wfcraven12
ID: 20396757
umm that's not really good.  whenever you do that, the hard drive has the old computer name stored on it.  but the new laptop will have a different name.  I would first suggest going into the system properties & "refreshing" the computer name and the domain it is logging onto.  However, make sure you have a local user setup & you know the password to log onto the computer locally b/c i've seen instances where after setting the computer name & "rejoining" the domain it can sometimes not allow you to log back onto the domain after a reboot.  

you should probably go into Active Directory Users & Computers & find the name of his computer & delete it from AD before doing all of this on his laptop.
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Author Comment

by:zenworksb
ID: 20397104
i found that he was getting the same ip address as the old email server as i brought it up to troubleshoot. what would be teh best way to let teh laptop have the ip address? and take it from the old server?
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Expert Comment

by:wfcraven12
ID: 20397145
the laptop is getting the same IP address as the old email server?  are you saying it sees the email server's former IP address or it is being assigned the former email server's old IP address?

if it's being assigned that address you can just assign it an available IP address instead of using DHCP.

If it's seeing the Exchange server's old IP address & not the new one then you can open up a dos box & type ipconfig /flushdns to see if it'll pick up the new exchange server's IP address.


sorry but i'm not really picking up on what you're saying.
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Author Comment

by:zenworksb
ID: 20397212
sorry it was assigned through dhcp the same ip address as out backup email server that was in a offsite location. i have since brough this server onsite to migrate some things i had finished. when i turned this server on itially it reciueved teh ip address 17 but since i was done i turned it off then when we truned this laptop on it recieved teh ip address 17. i have since changed to manuall ip address on teh laptop and it is working fine. my question what is teh best way to get this laptop to recieve this ip adress or a different one from dhcp?
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Expert Comment

by:wfcraven12
ID: 20397236
well i would try going into Active Directory Users & Computers & remove the computer account from Active Directory.  That'll allow the computer to "re-register" itself on the network thus getting a new IP address from the DHCP server.
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Author Comment

by:zenworksb
ID: 20397639
remove the laptop or the server? teh server is decomishined and he is currently working on the laptop?
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LVL 8

Expert Comment

by:wfcraven12
ID: 20397752
go to Active Directory Users & Computers on your domain controller.  Expand the list of computers.  Find the laptop & remove it.  The laptop will need to be rebooted though.
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