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MS Outlook: Can add public folder contacts to favorites but cannot see them in favorites

Posted on 2007-12-03
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Last Modified: 2012-05-05
I'm using Outlook 2003 in a domain environment. Here's the basic scenario. I locate a contacts item in the public folder in the left pane of Outlook. When I click "add to favorites" it adds it to favorites. I then navigate to favorites but there are no contacts whatsoever.
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Question by:alateos
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6 Comments
 
LVL 18

Expert Comment

by:meintsi
ID: 20398592
You've added them to the "public favorites".
Expand the public favoties folder, right-click, and now select "Add to Favorites" to get them where you want.
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Author Comment

by:alateos
ID: 20398636
I'm doing that... but when I go to the favorites and click on "Contacts" (which is what I've added) I see nothing
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Accepted Solution

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meintsi earned 1000 total points
ID: 20398731
1. There is a public folder with contact items added that are NOT marked private.
2. This folder was added to the 'public favorites' folder.
3. THis public favorite was then added to your favorites menu and shows up in the Navigation Pane under "Other Contacts'.

If so, then check the contacts folder you initially addded to the public folder as being available as an Outlook address book? (Rignt-clcik - Properties - Outlook address Book - tick the appropriate box)
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Expert Comment

by:freddick
ID: 20525288
Excellent.  Meintsi, you fixed my problem.  Thanks, RDGR
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