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Adobe 8.1 has encountered a problem and needs to close when you try to open it.

Posted on 2007-12-03
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Last Modified: 2012-06-21
I have a brand new Dell laptop, using Windows XP, Earthlink IP.

I have installed and re-installed Adboe 8.1. But I can't even get it open. Every time I click on it to open it,
I get the error message... "Adobe has encountered a problem and needs to close". If I had an older version of Adobe, I would try that but I can't find one. Does anyone know why this problem is happening?

Thanks!
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Question by:spinsouth
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ChuckDeezel earned 1000 total points
ID: 20399328
Does it freeze after you launch the app but before the error?  If so try running this in your command prompt:
(see attached snippet)
(To open command prompt, click Start > Run and type (without quotes) "cmd")

This command will delete any Adobe temp files (the star is a wildcard).
cd %temp%
del acr*.tmp /s

Open in new window

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by:spinsouth
ID: 20536300
Sorry. I appreciate the help but have not found a solution to this problem as of today.
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