Solved

User unable to open attached email messages - but can open other attachments (Excel, Word, pdf, etc)

Posted on 2007-12-03
2
1,842 Views
Last Modified: 2008-07-03
I have a Windows XP Pro user on our company network (on Windows 2003 LAN with MS Exchange Server 2003) using MS Outlook 2003 SP3.  He is a relatively new employee - started beginning of this year (2007).  Anytime someone sends him an email message and attaches another email message within it, (instead of it coming to him as a thread), he cannot open the attachment.  He sees it - the little envelope icon.  He double-clicks on it. Nothing happens.  I even try right-clicking on it and clicking "Open". Nothing. There's no error, there's no message going across the top of the email saying that Outlook blocked the attachment.  I turned off his Google toolbar and Google desktop.  I deleted his email profile and re-created.  I moved the email message to another folder - from the server to a pst file. Didn't help.  I was about to just uninstall and reinstall but I think it's overkill.  Just hoping I could find something in here.  But I didn't see anything so I'm asking a new question.
0
Comment
Question by:hustedj
2 Comments
 

Accepted Solution

by:
Caoimhe earned 125 total points
Comment Utility
I just had the exact same issue this morning. I noticed that no '.msg' files would open even if saved to the desktop. The user had the most up to date version of Google Desktop installed, once that was removed, the files opened without any issue.
0
 

Expert Comment

by:YevetteM
Comment Utility
I just had the exact same problem, and removing Google Desktop fixed it!! Thank you.
0

Featured Post

Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

Join & Write a Comment

Not sure what the best email signature size is? Are you worried about email signature image size? Follow this best practice guide.
If you don't know how to downgrade, my instructions below should be helpful.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now