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Remote Desktop users getting disconnected when session is minimized for about 5 minutes or more

I have 8 XP Pro users using Remote Desktop connection into an online retirement data management system. The service provider has turned off all timeout settings. However, when my 4 users minimize their connection to work on other local applications, after 5 to 10 minutes, when they return to the online session, they have been disconnected. If they leave the application on the screen and leave for an hour or more, the session remains connected. I have checked with the ISP and they see nothing on their end to cause the issue. My firmware on the router is up to date, port 3389 is open on the firewall.

Would there be a setting on the XP Pro pc that might be causing this?  I realize this issue is very simialar to another RDP issue.....but that solution wasn't clear to me ..
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jrm218
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jrm218
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Cláudio RodriguesFounder and CEOCommented:
You need to tweak the TS to improve the connection.
http://terminal.servebeer.com/php/flaky_connections.php

Claudio Rodrigues
Microsoft MVP
Windows Server - Terminal Services
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jrm218Author Commented:
I recommended registry tweaks.  But I have the same issue.  
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jrm218Author Commented:
I meant I added the  recommended registry tweaks.  But I have the same issue.  
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jrm218Author Commented:
I figured out the answer

TCP Connection Inactivity Timeout was set to 5 minutes!!!  Moved up to 35 minutes and much better!!
Thanks
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