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Office 2003: GPO install can't upgrade previous version

Posted on 2007-12-03
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Last Modified: 2009-01-03
I have a GPO to install Office 2003.  It's source was an admin install without any service pack.  I upgraded the admin install with Service Pack 3, and instructed the GPO to re-deploy.

Now, when the client tries to install Office 2003 at startup, it fails because it can't find the installation source to remove the previous (no service pack) version.

Should I have created a *new* admin installation point with SP3, then just added it as a software upgrade in the GPO?

How do I recover from this with minimal impact on my users?  Do I have to re-create the previous admin install point so the uninstall works?

Many thanks,
Steve :)
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Question by:sda100
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Expert Comment

by:Netman66
ID: 20400528
Yes, that's exactly how it's done.

Try to replace the original source with the original source files.

Do you have WSUS running?  If not, you may want to look at that as a solution to update locally.  Only that which you approve is installed.




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by:Netman66
ID: 20400544
I should clarify.

Restore the source from backup.

Create a new source OR restore the original source a second time to a different source folder then patch it.
Create a new Software Installation that is assigned to the computer - pick Advanced.
On the update tab, package that this installation updates, then select the original Software Installation policy for your Office.  You'll notice that it places a lock icon over the original policy so it can't be removed.  Your new deployment should install right over the old.
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Author Comment

by:sda100
ID: 20434131
Thanks for your reply Netman66,

I can't make it work, the old version still refuses to install, the error is:

"The reinstall of application Microsoft Office Professional Edition 2003 from policy Software - Microsoft Office failed.  The error was : %%1646"

I've been to one machine (but I can't do it afor all 150), tried running "Windows Installer Cleanup" and "OFFCLN.EXE" (from the resource kit) to completely remove Office, which works - but when I install again, "Help/About" still says it's SP2, although Add/Remove programs and the file versions themselves are SP3.

So...

1.
How can I automate the complete removal of OFfice 2003
2.
How can I make Help/About say it's SP3 when it installs the new version?

Many thanks,
Steve
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by:sda100
ID: 21704832
Bump!
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Accepted Solution

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Netman66 earned 2000 total points
ID: 21706017
Error 1646 is an Installer error - it means what you are attempting to remove is not a removable patch.

When you recreated the original source, did you put it in the exact spot it was?  With all the same permissions?

You also need to create a new source for the service pack then create a new Software install using the original source with the SP3 MSP as the patch.  This should place a red X over the old Software policy that still exists and deploy the new MSP.

You may want to put Office back to the original state then redeploy it to fix up the original installation then deploy the SP as I described above.

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