Celebrate National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Blackberry ES Activation

Posted on 2007-12-03
4
Medium Priority
?
7,448 Views
Last Modified: 2008-02-01
A user damaged their BB and got a new one. I sent an new email and password and when they go to activate it they get the "activation request failed. A service connection is unavailable" error message.  Based on other posts here I found it has to be one of the following:

1. When you do wireless activation you enter an email address and a password. When you submit this it sends a message to the email address you entered. If this message is being blocked or altered the BES server cannot pick it up out of the information store because it cannot find it.

2. Make sure that you have the relevant BlackBerry data plan connected to your phone and activated.

Anyone know if there is a standard email address AT&T uses to send this message? I called AT&T support and the person told me there isn't one. I also have my user verifying their new BB is setup correctly on the AT&T system.

 

 

0
Comment
Question by:rfalcon
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
4 Comments
 
LVL 12

Expert Comment

by:bhnmi
ID: 20398859
Are you using BES for exchange? I am not sure what you mean when you are talking about ATT?
0
 

Author Comment

by:rfalcon
ID: 20398873
Problem solved. When she got her new phone the guy at the AT&T store did not activate internet connectivity. Thanks for your help.
0
 
LVL 1

Accepted Solution

by:
Computer101 earned 0 total points
ID: 20632840
PAQed with points refunded (500)

Computer101
EE Admin
0

Featured Post

Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Cell phones contain everything nowadays; our whole lives in one single device. With important data, contacts, photos, emails, credit card information and much more, our phones can be convenient yet detrimental if ever lost or stolen.  Use these s…
Let Bitmoji into your life. Now is the time to learn a new language of smartphone messaging with this brief introduction.
This tutorial will teach you the special effect of super speed similar to the fictional character Wally West aka "The Flash" After Shake : http://www.videocopilot.net/presets/after_shake/ All lightning effects with instructions : http://www.mediaf…
In this video, Percona Solution Engineer Rick Golba discuss how (and why) you implement high availability in a database environment. To discuss how Percona Consulting can help with your design and architecture needs for your database and infrastr…
Suggested Courses

730 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question