Blackberry ES Activation

A user damaged their BB and got a new one. I sent an new email and password and when they go to activate it they get the "activation request failed. A service connection is unavailable" error message.  Based on other posts here I found it has to be one of the following:

1. When you do wireless activation you enter an email address and a password. When you submit this it sends a message to the email address you entered. If this message is being blocked or altered the BES server cannot pick it up out of the information store because it cannot find it.

2. Make sure that you have the relevant BlackBerry data plan connected to your phone and activated.

Anyone know if there is a standard email address AT&T uses to send this message? I called AT&T support and the person told me there isn't one. I also have my user verifying their new BB is setup correctly on the AT&T system.



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Computer101Connect With a Mentor Commented:
PAQed with points refunded (500)

EE Admin
Are you using BES for exchange? I am not sure what you mean when you are talking about ATT?
rfalconAuthor Commented:
Problem solved. When she got her new phone the guy at the AT&T store did not activate internet connectivity. Thanks for your help.
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