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No USB Devices being recognized on any USB port

Posted on 2007-12-03
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Last Modified: 2008-12-01
I have several Dell Poweredge 2650 servers that I have just completed reloading with Windows 2003 R2.
I have updated to all the latest KB's, SP, and updated to the latest BIOS.

None of the USB ports recognize devices plugged into them.  

I have tried several mice, keyboards, printers, and USB Drives.  

I receive the windows error of "USB Device Not Recognized".

I have checked the settings in the BIOS, and as far as I can tell they are correct.

Thanks in advance
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Question by:jkratzer
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by:PUNKY
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What do you see in device manager at usb entires?
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by:Cro0707
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Go to device manager, to USB controlers and delete all of them (uninstall). After that, restart your server. Server should automaticly install drivers again.

If you want, good practice is that you update chipset drivers for your server before you uninstall drivers, because when you restart server, he will install latest drivers for USB controlers. If your server is based on Intel chipset, then you need to install Intel INF driver package, USB drivers are inside of it.

Hope this help.
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by:Shanmuga Sundaram
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check whether your usb devices is connected and working properly in control panel. if it is there then try updating your usb driver.
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by:jkratzer
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Punky - Unknown Device

Cro070 - Driver is using Microsoft's driver.

shasunder - Been there done that.
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by:lnkevin
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by:jkratzer
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Ran the diagnostics.  All passed successfully.
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lnkevin earned 500 total points
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Do you still have warranty for this server? If yes, call Dell for more hardware and driver support. If the hardware failed under warranty, they will replace it for you.In the mean time, you may want to update your firmware:
http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R124186&SystemID=PWE_FOS_XEO_2650&servicetag=&os=WNET&osl=en&deviceid=2517&devlib=0&typecnt=0&vercnt=4&catid=31&impid=-1&formatcnt=5&libid=31&fileid=165816

K
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by:jkratzer
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I have already updated all the firmware versions to the latest.

Will look into it as hardware issue.

Just kind of strange that it happens on all the Dell 2650's we get.
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by:lnkevin
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by:jkratzer
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Already updated the bios to the latest.  Version A21.
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by:jkratzer
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The problem ended up being a known issue with the mainboards in this seriese server.
The USB fails in most of this model units after 2-3 years.  Have not found why though.  Dell just states that we need to replace the mainboard to fix.
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