Solved

Canon IRC3170 Trouble scanning

Posted on 2007-12-03
13
2,658 Views
Last Modified: 2013-12-27
Hi,
I have a canon IRC3170 unit which i am recently having trouble scanning with to a network share.  It does not seem to work anymore.  If i reboot the canon i can get a few scans to work then it just stops.  Prints out an error.  I have checked and re-checked my network settings but cannot seem to figure it out.

It prints from the network fine.
I can ping the Canon and i can ping the server from the canon.
Network details are

Canon 192.168.200.19
gateway 192.168.200.100 (netgear router)
DNS - 192.168.200.1 (sbs server)

On my server address is 192.168.200.1/255.255.255.0/192.168.200.100
DNS 192.168.200.1

please help!

0
Comment
Question by:rick81
13 Comments
 
LVL 48

Expert Comment

by:Jay_Jay70
ID: 20399739
i use cannon 3220's all over the place, if you can pop out a few scans then your network is fine...call Canon and make them fix it, though they will tell you that its your fault for a 4 weeks and then realise that in fact, their software is crap - sound jaded?? i have 80 of these suckers!
0
 
LVL 6

Author Comment

by:rick81
ID: 20399749
yeh i've tried that.  they are useless.
they just keep telling me its a network issue.
can anyone help me?  even just to double check things
0
 
LVL 48

Expert Comment

by:Jay_Jay70
ID: 20399795
your network settings are fine. you are running a simple "scan to folder" yes? using an account within your AD?

keep on their back...they are worse than an ISP...Its your router its your router its your router...blah blah blah oh wait, sorry its our switches....grrr

Dont let canon give you the run around, the fact that it works sometimes prove its ok....Canon are a bunch of **&(**(&(*7u when it comes to service....
0
 
LVL 6

Author Comment

by:rick81
ID: 20399803
yeh its setup exactly like that.

0
 
LVL 6

Author Comment

by:rick81
ID: 20399824
is there another way to do this.  scan to email or something similar?  to work around this issue
0
 
LVL 48

Expert Comment

by:Jay_Jay70
ID: 20399841
you can use whatever, i use scan to folder and scan to email....you will need an account within exchange for whatever you use for the canon though.....i would still make canon come and fix it, it will be a firmware update or something like that...
0
New My Cloud Pro Series - organize everything!

With space to keep virtually everything, the My Cloud Pro Series offers your team the network storage to edit, save and share production files from anywhere with an internet connection. Compatible with both Mac and PC, you're able to protect your content regardless of OS.

 
LVL 6

Author Comment

by:rick81
ID: 20399849
yeh i will i just need something to work around it for the moment.
is there a scan to email manual or something somewhere.  on the canon website maybe?
0
 
LVL 48

Expert Comment

by:Jay_Jay70
ID: 20399865
umm im not sure...we have the manuals here somewhere for the bigger ones...

Mines just scan - to - recipient
0
 
LVL 6

Author Comment

by:rick81
ID: 20399873
ok ill try figure it out.

thanks
0
 
LVL 48

Expert Comment

by:Jay_Jay70
ID: 20399904
yeah sorry bud, i just dont have that exact model to work with
0
 
LVL 74

Accepted Solution

by:
Jeffrey Kane - TechSoEasy earned 250 total points
ID: 20400570
Please review my comments about connecting an ImageRunner to an SBS here:  http:Q_22084755.html

Jeff
TechSoEasy
0
 
LVL 1

Expert Comment

by:Computer101
ID: 20962174
Forced accept.

Computer101
Community Support Moderator
0

Featured Post

Efficient way to get backups off site to Azure

This user guide provides instructions on how to deploy and configure both a StoneFly Scale Out NAS Enterprise Cloud Drive virtual machine and Veeam Cloud Connect in the Microsoft Azure Cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Migrating from SBS 2008 to 2012 while recreating but not migrating AD 7 35
Office 2016 Network Activation 2 15
Windows 10 VPN? 6 73
aws pricing 2 6
Many of us in IT utilize a combination of roaming profiles and folder redirection to ensure user information carries over from one workstation to another; in my environment, it was to enable virtualization without needing a separate desktop for each…
Are you one of those front-line IT Service Desk staff fielding calls, replying to emails, all-the-while working to resolve end-user technological nightmares? I am! That's why I have put together this brief overview of tools and techniques I use in o…
This Micro Tutorial hows how you can integrate  Mac OSX to a Windows Active Directory Domain. Apple has made it easy to allow users to bind their macs to a windows domain with relative ease. The following video show how to bind OSX Mavericks to …
Windows 10 is mostly good. However the one thing that annoys me is how many clicks you have to do to dial a VPN connection. You have to go to settings from the start menu, (2 clicks), Network and Internet (1 click), Click VPN (another click) then fi…

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

26 Experts available now in Live!

Get 1:1 Help Now