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No new e-mails delivered to outlook 2003 but come in to server and don't deliver to outside world  ( No errors in log )

Posted on 2007-12-03
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Last Modified: 2013-11-30
Outlook users see old e-mail but no new e-mails in or out Internal and external dont arrive
all services up no errors
can track e-mails on server and see them arrive in store
I have removed e-mails from most of the users outlook ans seen them go out of store  and can see new e-mails go into store but not arrive at desktop outlook
Ran best practice tools and find no errors
I think its a active directory problem with permissions but cant narrow it down I ran registry mechanic 7 and have also put on the full SQL 2005   (aLL WORKING )
webmail works but same problem
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Question by:Synergy-uk
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by:Sembee
ID: 20399779
If message tracking shows the messages arriving in the store then the message has been delivered. First thing to do is look in OWA. Ensure that there are no views, rules or anything that could be hiding the messages.

Simon.
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by:Synergy-uk
ID: 20399956
I have looked on 20 or so Computers out of the 47  nothing that easy
I still cant send any out to the real world  or send an internal e-mail
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Expert Comment

by:AGCIT
ID: 20400111
Junk mail settings set to low for SCLs? or spam filter?
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LVL 104

Expert Comment

by:Sembee
ID: 20400116
My best advice to you is probably to call Microsoft. They can do the one thing we cannot - which is remote in to your server and see what is going on. If nothing has changed then it could be an indication of a more serious problem.

Simon.
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by:greymirror
ID: 20400658
Are the users using cached mode? And does clicking send/receive do anything?
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Expert Comment

by:souseran
ID: 20409328
Try this TechNet FAQ:

Frequently Asked Questions: Troubleshooting Inbound Mail Flow in Exchange Server 2003

http://technet.microsoft.com/en-us/library/aa995988.aspx
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Author Comment

by:Synergy-uk
ID: 20576530
it was a 2nd smtp service installed by an update to SQL
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