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HWIC's unknown in Cisco 3845 Router

Posted on 2007-12-03
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Last Modified: 2009-07-29
I have purchased a new Cisco 3845 Router as well as 4 x HWIC's. When the router is turned on i get the below error messages:

*Dec  3 23:25:24.339: %GT96K_FEWAN-1-UNKNOWN_WIC: NM slot 0, wic card as an unk                                                                                nown id 53B          
*Dec  3 23:25:24.807: %GT96K_FEWAN-1-UNKNOWN_WIC: NM slot 0, wic card as an unk                                                                                nown id 4C8          
*Dec  3 23:25:25.275: %GT96K_FEWAN-1-UNKNOWN_WIC: NM slot 0, wic card as an unk                                                                                nown id 4C8          
*Dec  3 23:25:25.299: %GT96K_FEWAN-1-UNKNOWN_WIC: NM slot 0, wic card has n unk                                                                                nown id 4DA

The HWIC's that i have purchased are:
WIC 1SHDSL V3
HWIC 1ADSL
HWIC 1ADSL
HWIC-2FE

I have looked on the Cisco website and i know that the 2FE module is supported by the platform I am running although it obviously won't recognize. below is my IOS version:

Cisco IOS Software, 3800 Software (C3845-ADVIPSERVICESK9-M), Version 12.4(3g), R                                                                                ELEASE SOFTWARE (fc2)

Is there some sort of intialisation process i should be doing?

Thanks
*Dec  3 23:25:24.339: %GT96K_FEWAN-1-UNKNOWN_WIC: NM slot 0, wic card as an unk                                                                                nown id 53B           
*Dec  3 23:25:24.807: %GT96K_FEWAN-1-UNKNOWN_WIC: NM slot 0, wic card as an unk                                                                                nown id 4C8           
*Dec  3 23:25:25.275: %GT96K_FEWAN-1-UNKNOWN_WIC: NM slot 0, wic card as an unk                                                                                nown id 4C8           
*Dec  3 23:25:25.299: %GT96K_FEWAN-1-UNKNOWN_WIC: NM slot 0, wic card has n unk                                                                                nown id 4DA

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Question by:dataflex47
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by:giltjr
ID: 20400196
Not sure but it looks like you have installed the HWIC into the network module slots and not the HWIC slots.

Physically where did you plug the HWIC's into?
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Author Comment

by:dataflex47
ID: 20400206
The HWIC's are definately in the HWIC slots ranging from HWIC 0 - HWIC 3. I have an NM-CUE-EC (which is my unity express module) in the network slot with 3 spairs.
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lrmoore earned 125 total points
ID: 20400442
Upgrade the IOS version
You need at least 12.4(11)XJ
or the latest T train like 12.4(xx)T
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Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 
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Expert Comment

by:bfason
ID: 20400715
From the cisco site, minimum IOS is Cisco IOS 12.4(15)T.

http://www.cisco.com/en/US/products/ps5853/products_data_sheet0900aecd80581fe6.html

Look at the line below table 1.

Hope this helps
B
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Author Comment

by:dataflex47
ID: 20416032
I upgraded the IOS to 12.4(17a) which didnt work. so i went with the above suggestion and went with 12.4(15)T1 and it now recognizes all the modules. thanks very much.

Creating CNF files                  
SETUP: new interface FastEthernet0/0/0 placed in "shutdown" state                                                                
SETUP: new interface FastEthernet0/0/1 placed in "shutdown" state                                                                
SETUP: new interface ATM0/1/0 placed in "shutdown" state                                                        
SETUP: new interface ATM0/2/0 placed in "shutdown" state                      
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by:bfason
ID: 20417396
You are welcome.
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Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

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